Senior Director, Information Technology Application Development

JOB SUMMARY:

The Senior Director IT Application Development is a hands-on technical leader responsible for turning strategy into scalable high-quality software products. This role blends deep engineering acumen with a product and commercial mindset - owning outcomes customer value and operational excellence. You will lead and scale multi-disciplinary global teams (internal vendor and matrixed) to deliver platforms and applications that power critical business capabilities and exceptional customer experiences. Youll set the technical direction shape product roadmaps with stakeholders and drive continuous improvement in quality reliability speed and cost.

CANDIDATE PROFILE

Education and Experience

Required:

10 years of application development leadership experience and the various approaches to the Systems Development Life Cycle (SDLC) (e.g.

Agile and Waterfall)

Five years recent experience as a primary point of application accountability for an enterprise globally-distributed applications

Demonstrated expertise of industry application platforms trends and best practices

Direct management of complex budgets in excess of $10M annual direct and indirect costs

Direct management of cross functional sourced or matrixed teams

Experience with and knowledge of IT outsourcing activities in a managed services environment

Demonstrated experience leading transformations (e.g. cloud migration platform modernization agile/DevOps adoption).

Exceptional communication and storytelling skillscan explain complex technology in clear business terms to executives and non-technical audiences.

Preferred:

Experience in Loyalty programs (Marriott Rewards/SPG)

Demonstrated success leading medium- to large-scale initiatives/transformations

Proven management experience in strategic planning and budgeting within one or more business groups

Good process management negotiating influencing and problem resolution skills

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Experience in business systems and process planning

Knowledge of business environment service requirements and hospitality culture

Demonstrated ability to assess customer/client needs creatively approach solutions decide and influence appropriate courses of action

Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client

organizations.

Undergraduate/graduate degree in computer science or related discipline

Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process

costs

Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

Ability to accomplish results through others particularly by establishing relationships effective controls and leading in a managed service

Environment

CORE WORK ACTIVITIES

Managing Application Development Standards Processes and Tools

Works with direct reports to facilitate consistency of service delivery across client groups

Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability

throughout the SDLC for all client groups including:

oSDLC standard tools and processes for both waterfall and agile development

oEstimating standard tools and processes incorporating flexibility for small and large projects

oDeployment standard tools and processes

dMonitors projects for adherence to defined application development processes

Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where

necessary

Communicates important application development policy changes that affect service provider and/or Marriott operations

Managing Day-To-Day Relationships with Teams

Manages application development projects in partnership with IT teams business partners and providers

oProvides project management of business projects

oOversees effective reporting within application development team

oLeads project reviews with team on application development projects

oManages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

oMonitors projects for alignment with defined business case process

oDrives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

oManages and improves service level reporting for application development

oProvides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service

levels

oAssists with application development and maintenance of service provider project management standards and tools

oParticipates in client portfolio and demand management processes and engages service providers to ensure client satisfaction

Works with application development service providers

oValidates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent

with both the spirit and the letter of the agreement

oWorks with team to progress the service providers services to match client needs

oFacilitates team and service provider compliance with the agreement

oValidates service levels meet business needs

oFacilitates the definition and enforcement of good service provider contracts

Supports the IT organization

oProvides input to ITs business strategy and planning as needed

oSupports and follows defined IT Governance decision rights standards and practices

oEmphasizes accuracy and effectiveness of estimating and planning management with team

oProvides input to business/discipline and continent IT budgets

CORE COMPETENCIES

Strategic Thinking & Execution: Converts strategy into clear plans and reliably delivers results at scale.

Change Leadership: Energizes transformation removes barriers and sustains momentum.

Decision Quality: Data-informed customer-centered decisions with prudent risk management.

Influence & Collaboration: Builds trust with senior stakeholders; orchestrates across business product and technology.

Continuous Improvement: Metric-driven mindset; relentlessly improves quality speed and cost.

MANAGEMENT COMPETENCIES

Leadership

Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Leading through Vision and Values - Keeps the organizations vision and values at the forefront of employee decision making and action.

Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis taking steps to remove barriers or

accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when

experiencing challenges.

Problem-solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares information from

different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and

represents the company in alignment with its values.

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing

positive results; ensures successful preparation and execution of business plans through effective planning organizing and on-going evaluation

processes.

Managing Execution

Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and

engagement by focusing the team on its mission and importance to the organization.

Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction profitability and market

share through effective planning organizing and on-going evaluation processes.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and

monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent

with the companys service standards.

Global Mindset - Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes

differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their

full potential.

Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued

appreciated and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate

and continental shared services and/or discipline leaders (e.g. HR Sales & Marketing Finance Revenue Management) to achieve objectives;

maintains effective external relations with government business and industry in respective countries; performs effectively as a liaison between

locations disciplines and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others- Plans and supports the development of others skills and capabilities so that they can fulfill current or future job/role

responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and

credibility and provides such individuals with a personal vision for their future.

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals

of an organizational unit.

Learning and Applying Professional Expertise

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach

business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday

business operations and generate innovative solutions to approach function-specific work challenges.

oTechnical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth

and survival of the business.

oTechnology Life Cycle: knowledge of the Life Cycle of technologies and how applications infrastructure and processes relate to

these timelines.

oIT Systems:Knowledge of IT systems supporting the business including benefits requirements costs justification and operations.

oIT Resources:The ability to secure and manage IT resources to achieve business objectives (e.g. contracts vendor relationships

financial accountability portfolio management information and resource planning) and measure project impact.

Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly

gained knowledge and skill on the job and learns through their application.

Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business

operations and generate innovative solutions to approach function-specificstrategic work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

oBasic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet

browsers etc.).

oMathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related

issues.

oOral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

oReading Comprehension - Understands written sentences and paragraphs in work related documents.

oWriting - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

This posting is for an existing vacancy.