Senior Manager Fraud Strategy and Trend Analytics

Glen Allen, VA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The Senior Manager Fraud Strategy & Trend Analytics is accountable for designing executing and continuously improving the Banks enterprise fraud risk strategies across all channels and products. The role leads the development of dataâdriven fraud processes strategies and controls that reduce fraud losses while protecting customer experience and supporting business growth. This leader partners closely with Fraud Operations Technology Product Model Risk and vendor partners to evaluate and deploy fraud tools monitor performance and optimize endâtoâend defenses. Acting as a strategic extension of the Director of Enterprise Fraud and Business Resiliency this role provides leadership coverage decision support and execution strength across prevention detection and analytics initiatives including during complex or ambiguous risk scenarios.

Position Accountabilities

Fraud Strategy & Roadmap
Own the strategic development and execution of originations fraud strategy for firstâ and thirdâparty fraud; define product vision business cases and measurable outcomes.
Monitor fraud trends and typologies; translate insights into strategies policies rules segments and controls that balance protection with customer experience.
Conduct market/threat analysis and align strategy with risk appetite regulatory expectations and enterprise objectives.
Analytics & Performance Management
Lead ongoing trend analysis and rootâcause assessment to identify drivers of fraud; propose and test solutions in an agile testâandâlearn environment.
Establish scorecards and KPIs (e.g. loss rate detection rate false positives approval/friction metrics); communicate performance and recommendations to senior audiences.
Controls Models & Technology
Assess new tools and optimize existing processes; collaborate with Model Risk and Technology to design implement and refine fraud models rules and decision flows.
Oversee control monitoring challenger testing and refinement cycles to ensure resilience against emerging schemes and channelâspecific risks.
CrossâFunctional & Vendor Leadership
Build strong partnerships with Fraud Operations IT Information Security Product Legal Compliance and Customer Experience to deliver endâtoâend solutions.
Manage vendor relationships and integration roadmaps; align SLAs pricing and capabilities to risk coverage and ROI.
Portfolio Governance & Reporting
Provide performance tracking reporting and executiveâlevel presentations on strategy effectiveness customer impact and ROI.
Support audits regulatory requests documentation and control reviews; ensure policy/standard adherence.
Leadership Coverage & Team Development
Act as a strategic extension of the Director of Fraud; represent leadership in meetings and forums; manage competing priorities and escalations.
Lead and develop fraud analysts and investigators; mentor set expectations and elevate analytical rigor and execution.
CustomerâCentered Design & Process Excellence
Balance fraud mitigation with customer journey needs; design stepâups and experiences that preserve conversion while reducing risk.
Drive process reâengineering information management and technical implementation to streamline operations and outcomes.
Enterprise Initiatives & Change
Play a key role in bank migrations system conversions and M&A activities; support fraud risk assessments and integration planning.
Facilitate solutions across functions; secure funding and be accountable for realization of business cases and ROI.

Scope of Responsibility

Enterprise ownership of fraud strategy across originations and transactional risk (firstâ and thirdâparty) spanning multiple products and channels (e.g. DDA card payments digital branch).
Leadership of the fraud analytics agenda (trend monitoring rootâcause analysis testâandâlearn) and translation of insights into executable controls and policy.
Oversight of fraud tool and vendor portfolios in partnership with Technology and Model Risk including rule sets models authentication/identity verification device/behavioral analytics and case management workflows.
Executiveâfacing reporting on fraud KPIs strategy effectiveness customer friction and ROI; responsibility for escalations and complex/ambiguous cases.
Crossâfunctional leadership to align Operations capacity playbooks and alerts with strategic intent and emerging threats.
Support for enterprise initiatives (audits regulatory examinations system migrations conversions and M&A) as a senior fraud leader.

Organizational Relationships

This position reports to: Director of Enterprise Fraud and Business Resiliency
This role partners extensively with:

Executive Leadership
Risk Committees
Business Unit Leadership
IT Information Security Operations Corporate Security
Enterprise Risk Management & Compliance
Audit Legal HR Facilities Vendor Management
External auditors regulators and service providers

Position Qualifications

Required

Bachelors degree in Operations Management Mathematics Statistics Economics or related business discipline; or equivalent combination of education and applied experience.
10 years of fraud risk strategy experience (financial services preferred).
Advanced Microsoft Excel and PowerPoint skills.
Strong problemâsolving and analytical skills; proven ability to design implement and monitor fraud strategies and controls.
Excellent communication influencing and crossâfunctional partnering skills; ability to make decisions under pressure and manage escalations.

Preferred

Previous management of tenured Fraud Analysts.
Experience with the project management lifecycle using Agile.
Masters degree in a quantitative or business discipline.
Experience supporting audits regulatory expectations or enterprise risk initiatives.
Exposure to bank conversions system migrations and M&A activities.

Knowledge Skills & Competencies

Domain Expertise: First/thirdâparty originations account takeover payments (ACH/wire/card/realâtime) synthetic identity mule activity check fraud social engineering (phishing/SMiShing/VIShing).
Analytics & Decisioning: Data mining segmentation thresholds challenger testing drift/stability monitoring performance metrics (e.g. detection false positives precision/recall).
Technology & Tools: Decision engines case management identity proofing and authentication device fingerprinting behavioral biometrics model governance coordination.
Business & Leadership: Strategy development portfolio prioritization ROI ownership vendor management executive communication change leadership and escalation management.
Leadership Behaviors:
Focus on the Customer Engage diverse feedback design endâtoâend experiences and reduce friction thoughtfully.
Unlock Potential Set context and expectations; empower and coach teams; build diverse highâperforming talent.
Drive Outcomes Simplify remove obstacles deliver measurable results in loss reduction and customer experience.
Innovate Now Apply testâandâlearn; encourage smart riskâtaking; stay agile and dataâdriven.

Salary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Required Experience:

Senior Manager