Jewelry Designer & Facility Host

Jewelry Designer & Facility Host

Location: Kerrville TX (on-site)

Department: Jewelry Team & Brand

Who We Are

Eterneva turns the ashes or hair of someone deeply loved into a real lab-grown diamond. We exist because grief is hard and keeping that person close in a way that is beautiful lasting and deeply personal. That matters. Every single diamond we create represents a life that was extraordinary and a person still carrying that love forward.

Were not a traditional jewelry company. Were a grief-meets-celebration company with a one-of-a-kind product that has been featured on Shark Tank CNBC CBS Mornings and in countless stories of people honoring the people theyve lost. Our team is small and mission-driven and the work we do every day genuinely changes lives. Clients cry happy tears when they see their diamond for the first time. Thats the environment youd be joining.

Our home base is Kerrville Texas a charming Hill Country town on the Guadalupe River about an hour from San Antonio and 90 minutes from Austin. Its the kind of place where the quality of life is exceptional: low cost of living stunning scenery tight-knit community and zero traffic. If youre ready to ditch the big-city grind and do meaningful work in a beautiful setting Kerrville delivers on all fronts.

About This Role

This is a rare multi-dimensional role that sits at the intersection of jewelry design client experience and brand storytelling. Youll be the person guiding customers through the final design of their forever setting while also providing customers and visitors tours of our Kerrville facility showcasing to them our mission in action.

You will work with existing customers on their custom jewelry design process from concept to production translating a clients vision into beautiful buildable pieces working alongside CAD designers setting select diamonds and keeping every project organized and on track. And youll have a hand in capturing the visual story of our work through photography and video for social and brand content.

This role is ideal for someone who deeply loves the craft of jewelry genuinely connects with people and wants their work to mean something beyond a transaction. Our clients are trusting us with the most precious thing they have the memory of their loved one. This person will be a core part of honoring that trust.

What Youll Do

• Guide clients through the custom jewelry design process. From the first conversation about their vision to final production-ready direction translating ideas into pieces that are both stunning and buildable.

• Speak confidently about design details: stone setting types prongs bezels galleries shanks and casting helping clients feel educated and excited rather than overwhelmed.

• Collaborate with CAD designers or prepare detailed design specs for production partners manage revisions thoughtfully and keep design documentation accurate and up to date.

• Set select diamonds with precision and care: this is hands-on craftsmanship at its finest and it matters deeply to the people receiving these pieces.

• Keep projects moving smoothly from concept through CAD approval billing and production by managing timelines communicating proactively with clients and staying organized across multiple active pieces at once.

• Work with jewelry suppliers and manufacturers: sourcing materials quoting custom pieces and navigating the production process with confidence and efficiency.

• Host immersive client tours of the Eterneva facility in Kerrville welcoming visitors into our world in a way that is polished personal emotionally resonant and deeply on-brand.

• Capture the beauty and meaning behind each piece through photography and video contributing to social and brand content that tells the Eterneva story to the world. (No on-camera requirement but a strong visual eye and storytelling instinct are essential.)

• Show up with empathy and professionalism for every client interaction: many of our customers are grieving and the warmth and care you bring to this role is as important as your technical expertise.

Who You Are

• You have proven custom jewelry design experience. You know how to take a concept and move it into a clear production-ready direction and you understand the technical details (stone settings prongs bezels galleries shanks casting) well enough to speak about them confidently with clients and production partners.

• Youre comfortable collaborating with CAD designers or preparing design specs for production and you have experience working with jewelry suppliers and manufacturers quoting custom pieces managing revisions and keeping the production side organized.

• Youre a natural communicator. You can guide someone through a difficult or emotionally charged conversation with grace explain pricing and timelines clearly without being robotic and manage client expectations without ever making them feel like a number.

• Youre deeply organized and self-directed. You manage multiple active projects with care and precision stay proactive when things shift and never let a detail slip because these details matter to our clients in a very real way.

• You have a strong visual sense and an eye for beauty detail and presentation whether youre setting a diamond styling a shot or welcoming someone into our space for the first time.

• You carry genuine empathy into your work. You understand that the people coming to Eterneva are often in the middle of grief and you hold space for that with warmth patience and professionalism without being performative about it.

• Youre collaborative creative and excited to grow. Were a developing jewelry team doing something that has never been done before and were looking for someone who is energized by that not intimidated by it.

Why Youll Love This Role

• Your work will literally matter. Every piece you help design will be worn by someone who lost a person they loved. The impact is real and youll feel it every single day.

• This role has a serious range: Design production client experience facility hosting and brand content. Youll never be bored and youll build a genuinely rare skill set.

• Youll be part of a tight-knit deeply mission-aligned team. Were not a corporate machine. Were a group of people who genuinely care about what we build and why we build it.

• Kerrville is a gem. Hill Country scenery a beautiful river a thriving local community and a cost of living that lets you actually enjoy your life. If youve been waiting for a reason to leave the city this is it.

• Youre joining at a pivotal moment. Our jewelry team is growing and the person in this role will help shape what it becomes. Theres real opportunity to grow with us.