Senior Automation Analyst AI
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
- Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions
- Collaborate with Product Engineering and Customer/Account teams to gather and translate onboarding requirements
- Translate customer-specific business needs into clear technical requirements and implementation plans
- Create and maintain user stories onboarding workflows and acceptance criteria for deployment activities
- Develop process flows system diagrams and onboarding documentation (e.g. using Visio or similar tools)
- Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences
- Support configuration and integration of platform components within customer environments
- Analyze onboarding performance customer usage and product metrics to identify improvement opportunities
- Identify and drive automation opportunities within onboarding and deployment processes
- Operate within ITSM / Service Desk environments to support onboarding-related incidents requests and changes
- Participate in Agile ceremonies ensuring alignment between deployment and development teams
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You will be successful in this role if you have:
- Strong technical background with understanding of system architecture and product/platform design
- Proven experience in onboarding implementation or deployment-focused Business Analyst roles
- Ability to translate customer requirements into technical specifications and scalable solutions
- Experience writing detailed user stories and technical requirements
- Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow Freshworks or BMC Helix
- Familiarity with APIs and system integrations
- Understanding of CI/CD principles and modern software development practices
- Experience working in Agile/Scrum environments
- Strong analytical skills with the ability to work with product and onboarding metrics
- Experience with process mapping and diagramming tools (e.g. Visio or similar)
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Senior IC
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
