Second Shift Service & Parts Advisor
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Job Location:
Saginaw, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Wieland International we strive to conduct our business as a well-respected organization; with integrity hard work and with the highest care for our people customers and business partners. Every employee at Wieland International is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our stores throughout the years.
AvailableBenefits
- Medical Dental & Vision Insurance
- 401K Plan Match
- Vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- AppreciationLunches
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
Responsibilities
- Identifies truck problems and services by listening to customers description of symptoms;clarifying description of problems; conducting inspections; taking test drives; checking vehiclemaintenance records; examining service schedules
- Assists in the Parts Department. Including but not limited to (Assisting customers Answering Phone calls Handling walk in customers Organizing and or taking deliveries to parts customers.
- Verifies warranty and service contract coverage by examining records and papers; explainingprovisions and exclusions
- Develops estimates by costing materials supplies labor; and calculating customers paymentincluding deductibles
- Prepares repair orders (RO) by describing symptoms problems and causes discovered as wellas repairs and services required; obtaining approval signatures; entering RO into servicedatabase system
- Maintains truck records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturerspublications
- Enhances organization reputation by accepting ownership for accomplishing new and differentrequests; exploring opportunities to add value to job accomplishments
- Must display a positive and friendly attitude as well as appropriate behavior during work hours
- Cleanliness must be maintained in the work area
Qualifications
- Organizational skills and follow through
- Must possess the ability to deal tactfully with customers co-workers and general public
- Must be self-motivated hardworking and dependable person
- Must possess the ability to be adaptable and willing to perform assignments beyond normalduties when asked
- Must possess the ability to follow instructions and to accept constructive feedback
- Must have basic knowledge of Microsoft Office Suite
- High school diploma or GED equivalent
- Computer skills using CDK Dealer Management system and various OEM inventory catalogprograms preferred
- 1 year Heavy Duty Truck experience preferred
- 1 year service writing experience preferred
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
About Company
At Wieland International, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our peopl...
