Customer Care Specialist Banking #26-08
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Job Location:
McMinnville, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Join First Federal
At First Federal were committed to fostering a supportive environment where your expertise can shine. We celebrate our teams success set ambitious goals and prioritize community involvement. As part of our team youll contribute to a culture rooted in excellence and community impact.
First Federal is looking for a Customer Care Specialist (CCS) to join our team. If you have strong communication skills enjoy helping customers and thrive in a fast-paced environment this role is for you. As a CCS you will provide exceptional customer service over the phone assisting with deposit accounts online banking debit cards and more. This is a full-time onsite position in our McMinnville Home Office location.
Responsibilities
- Answer a multi-line phone system in a tactful professional and timely manner
- Utilize active listening skills to identify caller needs. Refer customer if needed through consultation with receiving party to ensure a soft handoff
- Handle escalated customer service situations effectively by demonstrating empathy
- Maintain an understanding of First Federal products and services and participate actively in ongoing training to ensure competency. Provide product/service information to customers
- Provide telephone support to mobile online banking and bill pay customers
- Provide telephone support to ATM and Debit card customers including trouble shooting denials activation limits and disputes
- Field research and resolve basic complaints in a friendly and courteous manner
- Perform related clerical and computer support work to properly document customer interactions such as call logs and activities
- Proactively engage customers via detection tools to identify and reduce debit card fraud
- Be able to field general questions and concerns regarding garnishments and levies
- Identify and escalate issues to supervisor when necessary and appropriate
- Process service charge reversals
- Process verbal stop payments for customers
Qualifications
- One or more years of direct customer service experience required. Prior experience in a telephone customer service environment preferred.
- Strong verbal and written communication skills
- Excellent problem-solving abilities with a customer-first approach
- Proficiency in Microsoft Office (Word Excel) and the ability to learn new systems quickly
- Ability to work independently in a fast-paced environment
- High school diploma or equivalent required
What We Offer:
- Competitive compensation and benefits package
- Training and ongoing professional development
- Opportunities for career advancement within First Federal
- A supportive team-oriented work environment where your contributions are valued
Pre-Employment Requirements: This position will have access to cash financial instruments financial transactions or confidential customer financial information. As a result the following pre-employment screens are required:
- Pre-employment drug screen - excluding Marijuana
- Criminal background screen
- Consumer credit report
- DMV record search
Required Experience:
IC
About Company
First Federal was established in Yamhill County and has served the Willamette Valley for the past 100 years.
