Customer Relations & Accounts Receivable Account Specialist
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Job Location:
North Canton, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
As the Customer Relations & Accounts Receivable Account Specialist this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses people and time. This role will work directly with Customer Relations team to reduce delinquent accounts coordinate payment resolution and administer communications regarding collection issues and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.
RESPONSIBILITIES
- Apply daily cash timely and accurately
- Review customer receivables and coordinate payment resolution
- Communicate with internal and/or external customers and various units regarding collection issues
- Collaborate within the Customer Relations team to complete tasks in a timely manner
- Reduce the delinquency for assigned accounts to achieve organizational goals
- Facilitate invoice dispute resolution discussions with the customer the Field and the local Customer Relations team
- Enlist the efforts of management when necessary to accelerate the collection process
- Follow work process to communicate and collaborate with employees at all levels
- Establish and maintain effective and cooperative working relationships with customers
- Perform training as requested
- Perform other duties and/or special projects as assigned
Qualifications :
- High school diploma or GED required
- 1-3 years experience in the following fields preferred: cash application banking and accounting.
- Strong customer service skills
- Basic knowledge of accounting principles and terminology; strong math skills
- Excellent verbal and written communication
- Intense focus on accuracy and attention to detail; organized
- Problem-solving skills
- Critical thinking skills
- Outgoing & assertive personality not afraid to approach individuals
- Proficiency with Microsoft Office Suite Products (Excel Word)
- Experience with Microsoft Great Plains Salesforce Prelude American Contractor Sage 300 or QuickBooks software preferred
Additional Information :
- Hours of operation are M-F 8 a.m.- 5 p.m.
- 40-hour work week
- Primarily sedentary or working at a desk
- Occasionally lift and move 10 -25 pounds
- While performing duties of this job the employee is regularly required to talk or hear
- Proficient literacy
- The employee frequently is required to stand walk or reach with hands and arms
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
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