Information Systems Analyst

Your experience matters

Conemaugh Memorial Medical Center is part ofLifepoint Health a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Program Directorjoining our team youre embracing a vital mission dedicated tomaking communities healthier. Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join a collaborative mission-driven team dedicated to delivering high-quality care to our communities.

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

How youll contribute

The IT Support Analyst is responsible for delivering and supporting computing desktop and application services for endusers across the organization. This includes telephonebased problem diagnosis and resolution use of remote diagnostic tools dispatching or assisting other analysts traveling to enduser locations for onsite troubleshooting and performing installations moves and modifications. The role also provides break/fix support for hardware printers and software. The Systems Analyst will have a firm understanding of the ITIL Framework and be able to operationalize its ideas in the work environment.
int work plans and reporting by gathering data preparing dashboards and drafting analyses for leadership review. Monitors regulatory updates supports due diligence reviews and helps coordinate education and training delivery and participation tracking all while contributing to a culture of compliance accountability and continuous improvement.

Essential Functions

• Utilize ServiceNow application to manage problems changes incidents requests accurately and timely.
• Utilize ServiceNow application to periodically review and submit items to be added in the CMDB.
• Perform as primary and backup support resource to any mutually agreed items in the department resource and responsibility matrix.
• Participates in the evaluation and selection process of new software and hardware
• Answering the Help Desk telephone lines
• Responsible for providing the end-user with information related to Conemaugh Health Systems standardized hardware and software products and end-user policies and procedures.
• PC/Printer break fix and hardware/software support.
• Responsible for the installation and maintenance of workstations printers and personal computers.
• Responsible for troubleshooting at the end-user location and remote locations as necessary.
• Responsible for dispatching / escalating to another analyst as necessary.
• Responsible for utilizing third-party technical support centers as necessary.
• Responsible for the upkeep of the asset inventory as applicable.
• Responsible for complete documentation of any tasks/projects.
• Responsible for installation configuration and ongoing maintenance (including preventative) of PC workstations printers and other peripherals.
• Performs basic network connectivity and troubleshooting as needed.
• Proficient with Antivirus/ Malware removal tools etc.
• Responsible for setup support coordination of A/V and Video Conferencing sessions.
• Responsible for participation in the Tech support on-call rotation.
• Responsible for providing the end-user with information related to Conemaugh Health Systems standardized hardware and software products and end-user policies and procedures.

Required Skills

Three (3) years of experience in an information systems role. Understanding of network and system security including HTTPS TLS SSHE RBAC AD and ADFS. Strong understanding of Identity and Access Management. Understanding of Disaster Recovery and Business Continuity. Understanding of ITIL Foundation principles. Windows 10 Windows Server OS Microsoft Office Suite (Word Excel PowerPoint Outlook)

What were looking for

Three years of experience in an information systems role. Understanding of network and system security including HTTPS TLS SSHE RBAC AD and ADFS. Strong understanding of Identity and Access Management. Understanding of Disaster Recovery and Business Continuity. Understanding of ITIL Foundation principles. Windows 10 Windows Server OS Microsoft Office Suite (Word Excel PowerPoint Outlook).

Education

Required: Associates Degree in Computer Information Technology or related field and/or equivalentwork experience.

Preferred: Bachelors Degree in Computer Information Technology Program or related field.

This position can expect overnight travel up to 25%

EEOC Statement

Lifepoint Healthis an Equal Opportunity Healthis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

You must be authorized to work in the United States without employer sponsorship.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses 32 rehabilitation and behavioral health hospitals and more than 170 additional sites of care across the healthcare continuum such as acute rehabilitation units outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.