Learning Systems & Training Manager

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care pharmacy services and diagnostics by making them more affordable and convenient for on both treatment and prevention our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base LifeMD leverages a vertically-integrated proprietary digital care platform a 50-state affiliated medical group a 22500-square-foot affiliated pharmacy and a U.S.-based patient care company with offices in New York City; Greenville SC; and Huntington Beach CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts were united by a shared mission to revolutionize enjoy a collaborative and inclusive work environment hybrid work culture and numerous opportunities for growth. Want your work to matter Join us in building a future of accessible innovative and compassionate care.

About the role

The Learning Systems & Training Manager is responsible for designing developing and continuously improving training materials and learning experiences across the organization. This role blends instructional design people leadership and AI knowledge management to ensure employees receive effective scalable and engaging training.

This position will oversee the new hire training team own the development of training content across multiple formats and manage the structure quality and performance of internal AI model knowledge and workflows used to support employee learning and operational efficiency.

Responsibilities

• Design develop and maintain high-quality training materials for new hires and existing team members.
• Build learning content in multiple formats including:
• eLearning modules
• SOPs and process guides
• facilitator guides
• presentations
• job aids
• quizzes/knowledge checks
• video or screen-recorded walkthroughs
• Translate operational workflows policies and business changes into clear learner-friendly training materials.
• Partner with cross-functional stakeholders to identify training needs and create scalable learning solutions.
• Apply adult learning principles and instructional design best practices to improve learner engagement and retention.
• Continuously revise training content based on feedback QA trends performance outcomes and process updates.

AI Model Management & Knowledge Optimization

• Own the training maintenance and optimization of internal models used for employee support workflow guidance or knowledge access.
• Structure and manage source content used to train AI tools ensuring information is accurate current and operationally aligned.
• Develop and maintain governance processes for updates testing and quality assurance.
• Identify opportunities to improve employee efficiency through AI-assisted learning and support tools.
• Monitor performance identify gaps in knowledge coverage and refine prompts logic and content structure as needed.
• Partner with Operations QA and department leaders to ensure AI tools align with business needs and employee experience goals.

Team Leadership & New Hire Training Oversight

• Lead and oversee the new hire training team including trainer performance workload priorities and execution quality.
• Ensure a consistent effective and engaging onboarding experience for all new employees.
• Develop trainer tools facilitation resources and standardized delivery methods to improve consistency.
• Coach and support trainers on instructional delivery learner engagement and classroom/virtual facilitation best practices.
• Evaluate training team performance and recommend improvements to structure curriculum and delivery methods.
• Manage training schedules readiness plans and launch support for onboarding cohorts.

Training Operations & Program Effectiveness

• Build systems for organizing and maintaining training documentation and learning assets.
• Track and report on training effectiveness through completion rates learner feedback performance outcomes and operational KPIs.
• Conduct training needs analyses and identify gaps in onboarding process adoption and role readiness.
• Recommend and implement improvements to learning systems tools and workflows.
• Support change management efforts by creating training plans for new processes tools and initiatives.

• Bachelors degree in Instructional Design Education Organizational Development Communications Business or related field (or equivalent experience).
• 47 years of experience in instructional design training learning & development or related field.
• 13 years of experience leading trainers facilitators or training team operations.
• Experience developing training materials for adult learners in a business healthcare call center operations or service environment.
• Experience managing complex documentation SOPs or knowledge content.
• Strong writing editing and content organization skills.
• Demonstrated ability to simplify complex workflows into clear effective training.
• Strong project management and cross-functional collaboration skills.
• Experience with LMS platforms authoring tools or digital learning software

Preferred

• Experience managing or optimizing AI models knowledge bases internal search tools or conversational support tools.
• Experience in healthcare operations pharmacy telehealth patient support or regulated environments.
• Familiarity with change management process improvement and training analytics.
• Experience building onboarding or role-based certification programs.

Success Measures for the Role

This person will be successful if they:

• Improve the quality consistency and scalability of training materials.
• Increase new hire readiness and reduce ramp time.
• Improve trainer effectiveness and onboarding execution.
• Keep content accurate useful and operationally aligned.
• Reduce confusion and support burden through better learning tools and knowledge resources.
• Build a training ecosystem that is easier to maintain and more effective for the business.

• Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA)
• Life Insurance (Basic Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development

Required Experience:

Manager