Asia Pacific Customer Proximity specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About the job
About Pernod Ricard
Pernod Ricard is the worlds #1 premium spirits organization managing a portfolio of 240 premium brands across 160 countries. With 18500 professionals in 73 countries we are Créateurs de convivialité committed to creating authentic friendly and responsible experiences. Sustainability and responsibility are at the heart of everything we do.
About the Tech Team
Our global Tech team operates in an agile dynamic product organization. We foster innovation collaboration and continuous improvement to stay at the forefront of technology advancements. Join us to shape cutting-edge products and enhance efficiency in a global environment.
Role Purpose
The C3 Customer Proximity Specialist ensures demand management testing change adoption and value creation for Customer processes within the APAC region. This role also supports local and legacy applications until migration to the target product landscape.
Key Responsibilities
- Capture Affiliate Needs:
Conduct interviews and surveys to understand affiliate requirements analyze feedback and
propose tailored solutions aligned with global product offerings.
- Incident Management:
Act as liaison between business and incident support teams qualify incidents and direct them
to appropriate capability teams.
- Stakeholder Management:
Serve as strategic interface between commercial stakeholders and global IT/vendor teams to
alignment.
- Change Management & Rollout:
Prepare change plans assess local impact support testing and perform rollout activities to
drive adoption of global products.
- Value Realization:
Collect and consolidate metrics to report on product value at affiliate level.
- Support Legacy Applications:
Manage existing local tech solutions (e.g. Trade Promotions Management SFA) until
migration.
Knowledge & Expertise
- Strong understanding of sales processes (on-trade off-trade).
- Proven experience implementing IT solutions for Commercial functions (preferably in beverage or consumer goods).
- Expertise in change management and adoption tools.
- Experience with Trade Promotions Management SFA Distributor Management Systems.
- Familiarity with Salesforce CG Cloud Accenture Newspage.
- Knowledge of integration technologies (SOAP/REST API/FTP) and ERP integration (JDE/SAP).
- Agile principles and testing/deployment methods.
- Excellent communication stakeholder management and project management skills.
- Ability to work autonomously and proactively in a global cross-functional environment.
Key Attributes
- Collaboration & team spirit
- Attention to detail
- Strong analytical and problem-solving skills
- Proactive and independent approach
Stakeholders
- Internal: Customer Key Users across affiliates Product Owners
- External: Vendors distributors wholesalers customers
Job Posting End Date:
Target Hire Date:
Target End Date:
Required Experience:
IC
About Company
A global leader in wine and spirits, we are 18,500 employees worldwide, respectful and responsible hosts, committed to nurturing every terroir.
