Apprentice Administrator (Redeployment 22828)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Hybrid
• Salary: 24796 per annum (pro rata for part time)
• Hours: 37 hours per week flexible working options available
• Contract: Fixed Term or Secondment for 21 months

Your role and responsibilities

As an Apprentice Administrator you will be a key part of a busy customer-focused team and will act as the first point of contact for all non-emergency enquiries to the Fire and Rescue Service. The role is varied and fast-paced and will include:

• Handling incoming non-emergency calls and general enquiries.
• Managing and triaging a high-volume shared email inbox.
• Supporting the Prevention team with the coordination of Home Fire Safety Visits.
• Supporting the Protection team through digital correspondence and filing.
• Maintaining accurate electronic records using systems such as SharePoint.
• Providing general administrative support to the wider service.

Your apprenticeship

• Business Administrator
• 21 months

We welcome apprenticeship applications from all ages and backgrounds. Theres no upper age limit - its never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.

The apprenticeship youre applying for must build on your qualifications. If you have experience in this field the apprenticeship youre applying for must be at a higher level.

Read the Job and Person Profile (Word) and the Apprenticeship Recruitment Brochure. During the apprenticeship youll be working towards the role described in the Job and Person Profile. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full-time position. However we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract.

You will need

We are looking for someone who will be a positive addition to a wellestablished team. This role would suit someone who is keen to start or develop their career in administration and is motivated to learn and grow in the role. We are particularly interested in applicants who:

• Are keen to learn and develop new skills
• Have a positive reliable and professional approach to work
• Are comfortable working in a busy environment with a variety of tasks

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The Business Support Team is based at Fire Service Headquarters in Endeavour House Ipswich and plays a key role in supporting departments across the Fire and Rescue Service. As the nonemergency link to the public the team is involved in a wide range of activities at the heart of the organisation. We are flexible and happy to discuss individual arrangements confidentially including alternative council locations or homeworking days where appropriate. There will be a requirement to be officebased during the initial training period.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Graeme Richardson for a casual conversation. You can reach them by calling or emailing

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. What has motivated you to apply for this specific apprenticeship and what interests you most about the work involved in the role
2. What do you know about Suffolk Fire and Rescue Service and why do you want to start your career here rather than with another organisation
3. This apprenticeship will involve working with people and communicating clearly. Can you give an example of how you have explained something asked for help or shared information effectively with others
4. Can you give an example of how you have demonstrated positive behaviours such as working collaboratively with others treating people with respect or taking responsibility for your actions and explain how this reflects how you would like to work as part of Suffolk Fire and Rescue Service

Please note: Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidanceto understand acceptable and unacceptable use of AI. If AI is used inappropriately your application may not be progressed.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or. You can find examples of possible adjustments on our Reasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 7 April 2026

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid