Senior Social Media Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Closing Date:

14/04/2026

Group:

Corporate Group

Management Level:

Senior Associate

Job Type:

Fixed Term (Fixed Term)

Job Description:

About Ofcom

As the UKs communications regulator were delivering vital work that helps keep the UK connected and shapes the future of how well stay connected with each other. Our work covers everything from phones and broadband through to TV radio the postal service and wireless devices. Were also taking on the challenge of making the online world a safer place. And we need people of all backgrounds skill sets and experiences to help us achieve our goal of making communications work for everyone.

About the team youll be part of

This role sits within the social media and creative team which is part of the wider communications team in Ofcoms Corporate Group.

The team is responsible for planning creating and delivering engaging content that tells Ofcoms story to external audiences across a range of social media channels. This includes social graphics video branding and editorial content.

The role works closely with colleagues in other parts of the communications team including those in media relations digital insights and evaluation and internal communications. This is to support integrated campaigns and wider communications activity to influence audiences and help Ofcom make communications work for everyone.

The purpose and scope of the role

This role requires an energetic and creative social media expert and digital storyteller to help explain how our work affects people up and down the country. We look after the UKs communications covering everything from online safety phone and broadband TV and radio to wireless airwaves and the postal service.

High-quality reliable communications services have never mattered more to peoples lives. And the industries Ofcom regulates are changing fast making this an exciting and important time to be working as part of the team tasked with explaining our work to a range of external audiences.

Working closely with colleagues in the Communications team you will apply your judgement and initiative to find creative and engaging ways to explain our work and offer help or advice to people and businesses. This will include activity across paid earned shared and owned content.

As a social media and digital communications expert you will champion the use of these communications channels and offer well-reasoned researched and strategic recommendations for using them to tell Ofcoms story and/or manage its reputation.

The role involves managing the day-to-day content schedule across Ofcoms social channels working closely with the head of social media and creative to ensure content fits with the strategic aims of the team and organisation.

It involves line managing two direct reports including reviewing and editing their proposed content and being responsible for their continued development. This means the role is one of the more senior positions within the social and creative team and the postholder will be expected to deputise for the head of the team where necessary.

Your Key Responsibilities

Leading the delivery of social media strategies and activity to support communications objectives overseeing the day-to-day content schedule supporting high-profile news stories and campaigns proactively identifying opportunities risks and escalating potential issues as needed.
Line management of two social media associates providing direction and support to deliver impactful channel- specific content and supporting skills development within the team.
Playing a key role in digital communications during sensitive or fast-moving situations applying strategic judgement to guide decisions providing support and coordination on social content and community management. This can
include dealing with potentially hostile and highly critical reactions to Ofcoms work from external audiences.
Delivering other digital communications activities including newsletters digital campaigns and influencer/partnership projects as required to support communications priorities.
Working closely with media policy and teams across the organisation making sure social media activity is aligned with wider objectives and acting as an ambassador for digital communications up to senior level.
Advising on social media best practice platform use and emerging digital trends actively contributing to the development of Ofcoms digital communications and channel strategy.

The skills knowledge and experience youll need for success.

In-depth understanding of social media platforms channels audiences and the wider digital landscape.
Experience in analysing social media content performance and translating insights into actionable improvements including testing new formats approaches and ways of working.
Ability to manage plan and use paid social media activity strategically - including to engage hard-to-reach audiences and support channel growth. Providing guidance and upskilling to colleagues on the effective use of paid social media.
Harmonising Work: Collaboration with the Creative team to commission brief and develop creative assets for use across Ofcoms social media channels ensuring outputs meet strategic and channel requirements.
Articulating Ideas: Translating complex policy and subject matter into simple impactful digital communications that engage audiences. Good plain-English writing skills grammar and attention to detail.

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this we want our organisation to reflect the diversity of background experience upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible no matter your social background age ethnicity sexual orientation gender or disability.We also warmly welcome applicants who are returning to the workforce after a break for whatever reason. If you have taken time away and are ready to rejoin we look forward to reviewing your application.

Where positions are listed as full-time we remain open to reduced hours part-time arrangements job shares and other flexible working options. From day one we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards Benefits and Well-being on our careers page.

Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments information in an alternative format or prefer to apply in a different way please contact us at or call 0.

As a Disability Confident Leader we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. Experience:

Manager

Closing Date:14/04/2026Group:Corporate GroupManagement Level:Senior AssociateJob Type:Fixed Term (Fixed Term)Job Description:About Ofcom As the UKs communications regulator were delivering vital work that helps keep the UK connected and shapes the future of how well stay connected with each other. O...