Senior IT Engineer
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Job Summary
This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.
NHS Band 5: 32073 - 39043 per annum
Full-time: 37.5 hours per week
Contract Type: Temporary for 2 years
To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service within the Information Technology (IT) function. Working as one service to minimise the impact of IT services affecting service users and on patient care support services and management by:
- Providing second-line mobile site engineering support dealing with complex technical issues and requests as required through to resolution ensuring the department meets Service Level Agreement targets.
- Assisting with software and hardware installations either through support or managed pieces of work.
- Enable the departments ITIL processes providing professional guidance and execution of Incident Management and Request Fulfilment.
- Where relevant escalating calls to third-line technical support staff or 3rd party suppliers.
- Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and where approved assisting their implementation
Job summary
- Forming part of the IT site engineering team supporting a wide range of IT systems and applications in use across the Trust including specific core clinical applications.
- Log and manage all support interactions accurately ensuring comprehensive documentation is captured for troubleshooting and resolution purposes.
- Complete IT installations relating to hardware or software following procurement processes and procedures.
- Use technical skills and expertise to resolve identified IT issues and requests either over the telephone via remote support technologies or by visiting end users at various remote locations as required.
For further information please refer to full job description.
Qualifications :
Essential:
- Degree level qualification or equivalent in computing or related field.
- Higher National Diploma in IT (HND).
- Technical accreditation in at least one or more specialised IT area e.g. Microsoft MCTS/MCITP Cisco (CCNA).
Desirable:
- ITIL Foundation Certificate
- Advanced technical accreditation e.g. Microsoft Certified Systems Engineer (MCSE) Certified Virtualisation Expert (CVE)
Experience:
Essential:
- Theoretical and specialist knowledge across one or more information technology platforms; Desktop Virtualisation Data & Voice Networking Security Mobility Peripheral Hardware.
- Significant experience of IT Service Management functions e.g. Incident Problem and Change Management.
- Significant experience of participating in technical problems through to resolution including working within a team and including external suppliers.
- Experience in the use of Windows operating systems and office 365
- Experience of completing hardware and software installations covering a wide range of technologies and device types.
- Experience of supporting the delivery of technical projects and programmes of work.
- Experience in assisting in report writing and developing operating procedures and user guides.
Desirable:
- Knowledge of supporting clinical applications within a healthcare setting.
- Experience of working within an NHS IT environment.
Knowledge:
Essential:
- Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT illiterate.
- Excellent verbal/written communication skills with the ability to present within a group.
- Advanced technical knowledge to understand and resolve complex technical issues.
- Ability to set clear and appropriate priorities with the ability to deal with conflicting demands unpredictable work pattern and multiple deadlines.
- Excellent customer friendly telephone manner
- Advanced keyboards skills
- Ability to remain calm when dealing with difficult users
- Practical understanding of NHS IT Security issues.
Additional Information :
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery access to our free Beach Hut for those long summer days our on-site Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and Disability and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.
Remote Work :
No
Employment Type :
Contract
Key Skills
About Company
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospita ... View more
