Service Delivery Lead IOPS Veeva
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Job Location:
Albany, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Service Delivery Lead
Work location: Albany (2-3 days a week)
Currently Looking at 6-12 month contract.
Job Description:
Service Delivery Lead
Accountable to the delivery of IOPS Veeva Phase 3-4 in 2026 and Phase 5 in 2027-2028. Partner with Business Process Owners
Drive technical delivery of QMS Modules currently we have 14 in scope
Team Management Contribute knowledge on how IOPS will hire and develop the team to manage capacity utilization Run activities
Manage escalations to the PMs and ensure technical solutions are delivered with Quality and that Scope is managed.
Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
Provide executive oversight of internal initiatives and project sponsorship
Contribute knowledge for Veeva integrations with other Pillar Systems (ERP Lab Systems HR Systems Data Lake)
Develop Project KPIs Operational KPIs and User Adoption
Grade D1/D2
What are the Mandatory skills and skill proficiencies required for this position
Service Delivery Team management client engagement governance
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
