Reservations Manager (Fix Term- Maternity cover)
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Pullman Auckland is seeking an experienced and driven Reservations Manager to lead our highperforming Reservations team during a 12month maternity cover period.
This is an exciting opportunity for a hospitality professional who thrives in a fastpaced environment is passionate about driving revenue and enjoys creating exceptional guest experiences.
As our Reservations Manager you will oversee the full Reservations function for Pullman Auckland. Youll ensure smooth daily operations maximise occupancy and revenue and lead a small team of Heartists who deliver exceptional customer service with every interaction.
You will work closely with key departmentsincluding Sales Revenue Front Office Conference & Eventsto optimise performance manage group allocations support yield strategies and uphold brand standards in all reservation processes.
This is a fixedterm fulltime position covering maternity leave for 12 months.
- Lead coach and support the Reservations team to ensure service excellence.
- Maximise occupancy and revenue through effective forecasting yield management and strategic rate decisions.
- Manage all reservations channels including Opera Cloud PMS GDS and online platforms.
- Oversee group bookings promotional allocations stop sells and inventory controls.
- Maintain strong communication with Sales Revenue and Front Office to drive hotel performance.
- Ensure accuracy of booking data guest profiles and reporting.
- Identify revenue opportunities and continuously improve processes.
- Represent the Pullman and Accor brand with professionalism and Heartist spirit.
Qualifications :
- Minimum 1 year experience in a reservations/sales leadership role
- Experience managing group and corporate bookings including quoting contracting and coordination
- Qualifications in Hospitality/ Tourism Management or Sales/Commercial
- Strong working knowledge of Opera Cloud PMS and reservation platforms such as RESAWEB (or equivalent CRS)
- Hotel industry experience is preferred but not essential
- Demonstrated leadership experience in a sales environment preferred.
- High level of proficiency in Microsoft Office particularly Excel and Outlook
- Exceptional attention to detail with the ability to manage competing priorities in a fast-paced environment
- Excellent written and verbal communication skills with a professional and confident phone manner
- Full rights to work in New Zealand
Additional Information :
Why join Pullman Auckland
Our People Culture
We are who we serve
We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Your loyalty card entitles you to discounted Hotel stays food and beverage rates and Spa treatments worldwide
- Daily staff meals provided
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
