Hotel Admin & Guest Ambassador
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Job Summary
About You
Were looking for a highly organised proactive individual to join us in a hybrid Admin & Guest Ambassador role. This position supports the hotels administrative and financial processes while also being a warm visible presence for our guests.
Key Responsibilities
- Provide administrative and HR support including onboarding training records and compliance
- Support finance tasks such as daily banking reconciliations reports and invoice tracking
- Maintain internal communications noticeboards and wellbeing initiatives
- Act as a Wellbeing Champion supporting engagement activities across the hotel
- Support guest relations initiatives including:
- Reviewing and using ACDC and guest preference data
- Identifying and recognising VIP guests
- Supporting personalised guest recognition moments
- Assist with breakfast hosting to ensure a smooth and friendly guest experience
- Work collaboratively with Front Office and Guest Relations teams allowing flexibility to enhance the guest journey
Qualifications :
Essential Skills & Experience:
- Available to work full time MondayFriday (flexible between 8am6pm)
- Highly organised with strong attention to detail
- Confident friendly and guestfocused
- Comfortable balancing admin tasks with guestfacing duties
- Passionate about wellbeing teamwork and great service
- Previous experience in an administrative or operations support role within a hotel or hospitality property.
- A proactive mindset with a genuine passion for supporting people and improving workplace culture.
Additional Information :
Benefits:
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Cycle to Work Scheme.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
