Remediation Analyst (12 month FTC)
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Job Summary
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time job-share or full-time basis because we know the best person for the job isnt always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Risk Team where you will build our future remediation capability working closely with both our in-house and external teams to ensure we are set up for future success.
Working as part of the Retail Remediation teamour ideal team member will have previous experience in ensuring customers are dealt with efficiently and effectively receiving consistent outcomes regardless of the channel or team they are engaging withwith excellent business analysis skills.
RESPONSIBILITIES
- Assess and input to remediation strategies which align to organisational goals and address customer harms.
- Understand the outcomes of regulatory compliance and business reviews to determine potential impact on our delivery strategies and operational processes.
- Support the management of the end-to-end delivery of remediation projects internally and through third-party providers.
- Work with third party providers to ensure hand-offs and handovers are clearly understood and documented enabling end-to-end management of the customer relationship.
- Deliver comprehensive processes and solutions that deliver for our customers.
- Understand and Implement customer treatment and business rules.
- Identify assess and manage risks identifying controls to mitigate potential impact.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Rectification/redress/remediation design & delivery experience within Financial Services.
- Incident management EXPOSURE particularly relating to operations.
- Knowledge of financial services regulatory agenda.
- Experience in designing best in class customer-driven processes and operational strategies.
- Experience in supporting complaints and/ or remediation operations teams.
- Strong stakeholder management (internally and externally).
- Control by design and risk mitigation strategies.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Agile methodology.
- Data infrastructure and associated risks.
- Knowledge of the Motor Finance industry.
- Project Management Qualification
- Business Analysis Qualification
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers please visit our careers page: find out more about life at Close Brothers:
find out more about our benefits:
find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion Close Brothers Group
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The Company
Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
Our specialist lending and deposit solutions include:
- Commercial: Offers specialist and predominantly secured lending principally to the SME market.
- Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
- Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.
At Close Brothers we are here to help people and businesses thrive over the long term.
Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.
We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.
The Benefits
Private medical
Discounted health checks
Stakeholder pension contribution
Cycle to work scheme
Gym discounts
Purchase additional holiday
Documents
Required Experience:
IC
Key Skills
About Company
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading.
