Finance Ops Business Analyst (6 month FTC)
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Job Summary
Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.
Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.
Key Responsibilities:
Requirement Gathering
Facilitate the elicitation of business functional and financespecific requirementsparticularly across the OrdertoCash (O2C) lifecycle (billing invoicing credit risk collections cash application revenue-related processes).
Conduct interviews and workshops with Finance SMEs Commercial teams Customer Operations and Technology stakeholders to understand currentstate issues and futurestate needs.
Develop and maintain a detailed Requirements Traceability Matrix ensuring full alignment between financial requirements solution design and delivery.
Process Mapping
Conduct deepdive analysis of current O2C processes identifying inefficiencies control gaps system limitations and opportunities for optimisation.
Produce detailed asis process maps covering the endtoend O2C cycle and all upstream/downstream dependencies (e.g. contract setup pricing finance controls reporting).
Work with Finance and Operations teams to cocreate futurestate process flows ensuring alignment with business objectives system capabilities and transformation outcomes.
Collate supporting documentation (process narratives decision logs data flows) to build a shared understanding of the process landscape.
Solution Design & Implementation
Bridge the gap between business finance stakeholders and technical delivery teamstranslating O2C requirements into functional solution inputs.
Support Solution Architects in validating that designs meet finance compliance needs customer requirements and operational feasibility.
Assist with UAT planning and execution for O2C changes by preparing test scenarios validating outputs and coordinating stakeholder participation.
Support transition to BAU and Finance Operations including handover documentation training content process guides and knowledge transfer sessions.
Change Management
Support the Change Lead by identifying the impacts of O2C process and system change across teams and roles.
Contribute to training development by detailing what is changing in financial operations why and how it will impact daily activities.
Provide clear and concise communication materials that help stakeholders understand upcoming O2C changes and benefits.
Stakeholder Management
Build strong working relationships with Finance SMEs Credit & Collections Billing Commercial Technology and external vendor partners.
Facilitate crossfunctional collaboration ensuring alignment between business needs solution design and delivery timelines.
Act as a trusted advisor to Finance stakeholders challenging assumptions and ensuring decisions are datadriven and aligned to the broader transformation goals.
Knowledge skills and experience required
Communication excellent oral and written communication skills (within team company partners and customers)
English - excellent written & spoken English communication skills
Proficiency in business process modelling tools and techniques.
Strong analytical and problem-solving skills.
Experience in similar process mapping projects within relevant industries.
A proven ability to collaborate with cross-functional teams subject matter experts and stakeholders to ensure alignment and accuracy in documenting processes.
Ability to work as a team in an international environment.
Ability to keep thorough reports on the progress of process mapping activities milestones achieved and any potential roadblocks encountered.
Between 3-5 years experience
Lean 6 Sigma
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).
If you need any extra support throughout the interview process then please email us at
Key Skills
About Company
We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557Registered address : 3 More Lo ... View more
