Director of Sales Bvlgari Hotel Milano
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Posted on:
3 days ago
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1 Vacancy
Job Summary
DIRECTOR OF SALES
Location: Bvlgari Hotel Milano Via Privata Fratelli Gabba 7b Milan Italy
Department: Sales & Marketing
Reports to: Director of Sales & Marketing
Position Level: Senior Leadership Number Two in the Department
Contract type: Permanent Full-Time
ABOUT BVLGARI HOTEL MILANO
Nestled in the heart of Milans prestigious Golden Triangle Bvlgari Hotel Milano stands as the ultimate expression of Italian luxury and craftsmanship. Part of the Bvlgari Hotels & Resorts collection a joint venture between the iconic Roman jewellery house and Marriott International the property embodies the art of living with unrivalled elegance discretion and excellence. As a member of our Sales team you will be an ambassador for these values in every interaction with clients and partners worldwide.
ROLE OVERVIEW
The Director of Sales is a pivotal senior leadership position within the Sales & Marketing department. Acting as the second leader in the department after the Director of Sales & Marketing this role carries full accountability for driving revenue across all market segments managing and inspiring a high-performing sales team and building lasting relationships with the most discerning clients in the world. The successful candidate will be a natural ambassador for the Bvlgari brand embodying its values of excellence artistry and sophisticated luxury in every client touchpoint.
KEY RESPONSIBILITIES
Sales Strategy & Revenue Generation
Support developing and executing the hotel sales strategy aligned with the hotels revenue objectives and brand positioning.
Drive top-line revenue across all segments including Corporate Leisure Groups & Events MICE and Entertainment.
Identify and capitalise on new business opportunities in domestic and international markets.
Monitor market trends competitive landscape and client intelligence to adapt strategy proactively.
Manage and grow a robust pipeline of accounts ensuring a consistent flow of qualified leads and confirmed business.
Market Segment Expertise
Oversee and personally manage key accounts across all relevant market segments: transient corporate leisure consortia luxury travel trade entertainment VIP individual and groups.
Maintain deep expertise in the luxury hospitality sales landscape understanding the specific needs and expectations of ultra-high-net-worth clients and their gatekeepers.
Build and nurture relationships with entertainment industry professionals talent agencies production companies and high-profile event organisers.
Develop strong partnerships with global luxury travel agencies tour operators and concierge networks.
Team Leadership & Development
Lead mentor and motivate the sales team fostering a culture of excellence accountability and continuous improvement.
Set individual and team performance goals; conduct account reviews and provide actionable coaching.
Collaborate cross-functionally with Revenue Management Marketing Food & Beverage and Operations to ensure a seamless client experience.
Deputise for the Director of Sales & Marketing in their absence representing the department at senior level.
Client Relationship Management
Serve as a senior point of contact for top-tier accounts and VIP clients providing a personalised white-glove service experience.
Attend and represent Bvlgari Hotel Milano at key industry events trade shows roadshows and client entertainment occasions globally.
Maintain an active and visible presence within the luxury hospitality and lifestyle communities.
Act as a true brand ambassador curating every client interaction to reflect Bvlgaris ethos of beauty heritage and Italian excellence.
Reporting & Analytics
Produce accurate and insightful sales reports forecasts and performance analyses for the Director of Sales & Marketing and General Management.
Monitor KPIs including revenue by segment account production conversion rates and market share.
Maintain data integrity and leverage data-driven insights to optimise sales efforts.
REQUIREMENTS & QUALIFICATIONS
Professional Experience
Minimum 7 years of progressive sales experience within luxury 5-star or ultra-luxury hospitality with at least 3 years in a senior sales leadership role.
Proven track record of success across all key market segments: corporate transient leisure groups MICE entertainment and luxury travel trade.
Demonstrated ability to generate manage and convert significant revenue across multiple international markets.
Experience working within globally recognised luxury hotel brands or independent ultra-luxury properties.
A strong existing network of contacts across the corporate entertainment and luxury travel sectors is highly desirable.
Skills & Competencies
Exceptional commercial acumen with a strategic mindset and a proactive results-driven approach.
Natural leadership presence inspiring empowering and holding teams to the highest standards.
Outstanding interpersonal and relationship-building skills; able to connect authentically with diverse clients from C-suite executives to creative industry leaders.
Highly organised detail-oriented and able to manage multiple priorities in a fast-paced luxury environment.
Proficiency in hotel PMS CRM systems (e.g. Salesforce) and revenue management tools.
Strong negotiation skills balanced with a collaborative solutions-oriented attitude.
Presentation skills of the highest calibre confident polished and persuasive.
Language Requirements
Fluent English is mandatory (spoken and written to a professional standard).
Italian is a significant advantage given the Milan location and client base.
Additional languages ( Arabic Mandarin Russian German ) are considered a strong plus
Personal Attributes
A genuine passion for luxury Italian culture design and the art of hospitality.
Naturally proactive anticipates market shifts and client needs before they arise.
Team-oriented and collaborative; leads by example and elevates those around them.
Impeccably presented with a sophisticated personal style .
Emotionally intelligent able to navigate complex client relationships and internal dynamics with grace and discretion.
Entrepreneurial spirit: treats the hotels business as their own always seeking opportunities to grow and improve.
Resilient and adaptable; thrives under pressure and embraces challenges as opportunities.
High level of integrity and professional ethics
Education
Bachelors degree in Hospitality Management Business Administration Marketing or a related field.
A Masters degree or postgraduate qualification in Hospitality Business or Luxury Management is a plus.
Ongoing professional development in sales leadership or luxury brand management is valued.
WHAT WE OFFER
An exceptional opportunity to represent one of the worlds most prestigious luxury hotel brands.
A senior leadership role with genuine impact and visibility at the highest levels of the organisation.
Competitive remuneration package including performance-based incentive.
Access to Marriott Internationals global benefits and career development framework.
A dynamic creative and culturally rich working environment in the heart of Milan.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
