IT Desktop Associate Analyst
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Job Location:
Bloomington, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
HealthPartners is hiring for a full-time IT Desktop Support Analyst working on-site at our corporate office located in Bloomington MN.
POSITION PURPOSE:
This position is for an entry level Desktop Support Analyst. The person in the Desktop Support Analyst role is expected to learn HealthPartners devices and services while providing base support and works closely with more senior analysts to develop the knowledge and skills needed to develop independence within the role.
ACCOUNTABILITIES:
Responds to desktop and end user incidents or service requests.
Participates with workstation and end user computing device installation and configuration activities.
Provides incident or problem diagnosis; ensuring workstation and end user computing device performance issues are resolved.
Partners with Desktop Support Analysts to support and maintain end user computing devices; e.g. workstations badges iPads Point of Service devices scanners etc.
May participate on end user computing projects.
Must be able to be on rotational call 24 X 7.
SKILLS/EXPERIENCE:
Ability to work independently
Detail-oriented with strong organizational skills
Demonstrates oral and written communication skills across a broad range of technical expertise
Technical troubleshooting and diagnosis capabilities
Knowledge of desktop support services
Strong customer service skills
Proven time management skills
Ability to be flexible on scheduled hours to accommodate various project dates and times
REQUIRED QUALIFICATIONS:
2-year college degree or equivalent experience
Current valid unrestricted Drivers License (in the state of residence) free of major traffic violations or a pattern of repeated violations for the last 3 years and daily access to a reliable insured vehicle.
Must be able to lift 20lbs.
PREFERRED QUALIFICATIONS:
4 year college degree
Required Experience:
IC
Key Skills
About Company
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care ... View more
