Customer Solutions Coordinator
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Job Location:
Grand Forks, ND - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
ARE YOU A CURRENT US FOODS EMPLOYEE PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new at risk and lost customers for the Area. The CSC is primarily responsible for Lead Assignments New Customer Onboarding and the Save Our Sales process. The CSC works with the Area Director of Sales support and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams to ultimately drive new business and reduce customer churnReady to build a career with a company thats leading the foodservice industry
As applicable this role will also receive overtime compensation WIRELESS REIMBURSEMENT.
Benefits for this role may include health insurance pre-tax spending accounts retirement benefits paid time off short-term and long-term disability employee stock purchase plan and life insurance.
US Foods is one of the largest food distributors with a culture and a history of promoting from within excellent training programs and continuous improvement focus.
Main Ingredients of the Job
Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment
Identifies and analyzes at-risk customers serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
Provides area reporting and analysis specific to new business and lost business
Active participant in Core Team Meetings and Routines
Audit programs for accurate sales information
Administers SOUS and ExpandShare user access
Other responsibilities as required
Physical Requirements
Physical Requirements: Must be able to sit and stand for long periods of time.
What You Bring to the Table
Qualifications:
Education/Training: High School diploma or equivalent required. Bachelors degree preferred.
Related Experience/Requirements: Applied experience in the collection and analysis of data as well as formulating plans and activities based on that analysis preferably in a sales environment.
Knowledge/Skills/Abilities:
Must be able to effectively prioritize multiple assignments in an organized manner effectively completing assignments in a fast-paced environment within a timely manner.
Excellent organizational skills required.
Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged proactive customer-service focused and able to adapt to the needs of multiple stakeholders.
Proficient knowledge of Microsoft Word PowerPoint Outlook and Excel required.
Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results.
Salesforce software experience preferred
Relationships:
Internal: Work closely with the Area Director of Sales Support Area Vice Presidents of National Sales Area Vice Presidents of Local Sales Regional Sales Managers District Sales Managers with some interaction with TMs drivers transportation revenue management and others.
External: Email and or phone Interaction with prospective customers WIRELESS REIMBURSEMENT
Why US Foods
US Foods helps our customersMake It with products and services that shape the communities where we live and work. Opportunities in our company abound for skilled forward-thinking associates.
Our Team Members prepare the orders that sustain our business instilling and reinforcing safety above all else. We team up to deliver accurate and damage-free orders. At the foundation of those efforts are our cultural beliefs the pillars that define our work ethic collaborative spirit and service. Together we help our customers make it but we also believe in helping our team make it! We are committed to compensation and benefits that respect and reward our employees for their dedication and hard work.
At US Foods we are committed to Total Rewards that respect and reward ourassociates for their dedication and hard work.
As applicable this role will also receive overtime compensation WIRELESS REIMBURSEMENT.
Benefits for this role may include health insurance pre-tax spending accounts retirement benefits paid time off short-term and long-term disability employee stock purchase plan and life insurance.
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Compensation depends on relevant experience and/or education specific skills function geographic location and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$24 - $34***EOE Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Required Experience:
IC
Key Skills
About Company
US Foods® is one of America's leading food distributors servicing restaurants, the healthcare industry, and more. Learn about our food supply services today.
