UK Culture Coach UK Financial Collections
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Arrangement: 100% Onsite (Quezon City)
Nature of the Account: UK Financial Collections
Shift Schedule Rest days: Shifting schedules UK time
Non-negotiable Requirements:
- Graduate of a Bachelors Degree
- Minimum of 3 years of experience in HR organizational development or culture/coaching roles preferably within a BPO or CX services organization
- Certifications: Diversity equity and inclusion certifications or cultural competency training is desirable
Responsibilities:
- Coaching & Development: Deliver insightful and structured feedback through call monitoring performance metrics and quality audits to help team members grow.
- Training Delivery: Lead engaging new hire orientations and training sessions covering process knowledge product expertise and compliance essentials.
- Cultural Orientation: Welcome new hires by immersing them in our company policies code of conduct and key insights into US/customer behaviors.
- Performance Management: Track analyze and report on trainee and agent performance proactively identifying opportunities for growth and improvement.
- Collaboration: Partner closely with Operations Quality Assurance (QA) and stakeholders to ensure coaching strategies are aligned and effective.
