DTC Logistics Service
Job Summary
Job Description:
Key Responsibilities
Order Management
- Handle DTC orders from different platforms like Tiktok in OMS System
- Manage Order Delivery Process
- Tracking Order Process
- Handle Return Orders in OMS System
Onsite Management
- 3PL Capacity & Efficiency Management solve the problems raised by operator lead
- Support DTC Supervisor for Onsite upgrade (Equipment Rack and etc.)
- 5S Management for all DTC WHs
- Safety Management for all DTC WHs
- Daily Capacity Dashboard
- Operation Cost analysis for all DTC and PR creation for all DTC RDC
Inventory Management
- Weekly Replenishment for DTC WHs
- Daily Stock Freshness Review
- Manage periodic Stocktaking
- SLOB stock communication with demand & planning team to make sure the freshness for the DTC WHs
Customer Service
- Weekly review Return Order &Complaint for all DCs.
- Periodic Customer service report analysis
- Communicate with demand & planning team to follow up customer complaints during CMOS meeting.
System Coordinator
- OMS Key user to handle OMS issues
- Support DTC Supervisor to do UAT for new system
- Support DTC Supervisor to study DTC supply rout
Job Specifications/Qualifications
- Bachelors degree
- Have financial experience and financial certification
- Worked in the fast-moving consumer goods industry for more than 2 years
- Pay attention to details and have strong problem-solving skills
- Familiar with ERP and WMS system operations
- Basic English speaking and writing skills
Key Skills
About Company
Mars proudly makes the treats, nutritious meals, and many of your favorite products. Learn why we’re ready to become a part of your family.