Order Management Process Subject Matter Expert

Job Description

Join the team behind iconic brands like Huggies Kleenex Cottonelle Scott Kotex Poise Depend and Kimberly-Clark Professional. At Kimberly-Clark its all here for you - innovation growth and the chance to make a real impact.

You were made to create Better Care for a Better World: as a person youre a problem-solver a connector someone who thrives on creating order from complexity and driving continuous improvement. You see the big picture while mastering the details ensuring that every product process and partnership flows with precision and purpose. You live your life in alignment with the highest values of integrity efficiency and collaboration always working to turn todays challenges into tomorrows success this role youll help us deliver better care for billions of people around the world.

It starts with YOU.

About You

In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center.

You will join the EMEA Order Management & Capability Team as the regional functional expert for the full OrdertoDelivery process driving stability compliance and continuous improvement across all IFP markets. You will partner closely with Customer Service IT/ECOM Logistics GBS Finance and Commercial teams to safeguard process excellence enable digital connectivity and support ongoing transformation initiatives. Your expertise will ensure consistent process standards optimized EDI connectivity and high-quality operational execution across the region. It starts with YOU.

To succeed in this role you will focus on:

• Acting as the senior functional expert for the endtoend OrdertoDelivery (OTD) cycle ensuring compliant and stable order processing across all EMEA IFP markets.

• Owning process standards across order entry validation ATP delivery creation and logistics execution while ensuring crossmarket consistency and removing nonlegal deviations.

• Leading EDI and orderconnectivity performance including issue resolution onboarding support testing and validation for IFP customers.

• Ensuring system readiness by driving UAT functional testing release validation cutover and hypercare for SAP/EDI/CS tools.

• Owning process governance by maintaining SOPs documentation standards compliance controls and supporting audits.

• Driving harmonization and continuous improvement initiatives across markets identifying root causes proposing solutions and tracking benefits.

• Representing Customer Service in crossfunctional projects with Logistics GBS IT/ECOM DTS Supply Chain and Commercial partners.

• Building capability across Customer Service teams through training onboarding knowledge sharing and bestpractice alignment.

Required Qualifications:

• Minimum 6 years expertise in SAP SD and end-to-end OrdertoDelivery processes (orders pricing ATP deliveries billing).

• Strong knowledge of EDI order processing and customer connectivity standards.

• Proven analytical ability including rootcause analysis and resolution of complex order/system issues.

• Experience with system testing (UAT) change management and process documentation.

• Fluency in English and strong crossfunctional communication and stakeholder partnership skills.

Preferred Qualifications:

• Experience supporting automation or standardization initiatives across markets.

• Ability to design and deliver training and maintain highquality process documentation.

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset and were committed to providing them with the resources they need to be successful. If youre looking for a rewarding career with a company that cares about its employees then Kimberly-Clark is the place for you.

Great Support for Good Health - with medical dental and vision coverage options Social Fund and Cafeteria Platform life insurance to support you and your family in unexpected moments and the Employee Assistance Program as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 1 day per week from the office in accordance with our internal policy as we understand the importance of work-life to that we are providing you with flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special and to participate in voluntary incentives in addition to your regular working duties in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.

Learning & Growth- we are committed to helping our employees develop and grow which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment -a job at the very heart of Kimberly-Clarks finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime please check out the careers website.

And finally the fine print.

For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the countrys role only. Kimberly-Clark will not provide relocation support for this role.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

This role will be part of Kimberly-Clarks International Family Care and Professional (IFP) business. As Kimberly-Clark enters a strategic partnership with Suzano to form an international leader in tissue and professional products it is expected that this role will transition to the new joint venture once the transaction closes (expected mid2026 subject to consultation and legal requirements). This is a rare opportunity to help shape the future of a new global market leader backed by two industry giants.

#LI-Hybrid
#R-IFP

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