CDD Client Services Supervisor

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Job Summary:

The Wisconsin State Laboratory of Hygiene (WSLH) is the states public and environmental health laboratory. As part of the University of Wisconsin-Madison the WSLH is committed to exploring new ideas which benefit the state the nation and the world. The WSLH Communicable Disease Division (CDD) provides essential laboratory support in accordance with the public health goals of the state and the Wisconsin Division of Health Services (WDHS) performing over 150 clinical diagnostic and surveillance tests in support of WDHS Wisconsin clinical laboratories other state and regional public health laboratories and the Centers for Disease Control and Prevention (CDC). We invite you to become a part of this leading public health laboratorys CDD Support/Client Services team in the role of Administrative Supervisor.

The Administrative Supervisor functions under the general supervision of the CDD Administrative Director and supervises a team of approximately five public health microbiologists. The CDD Support/Client Services team includes Specimen Receiving Customer Service and Clinical Orders. CDD Support/Client Services team members are responsible for fulfillment of orders for clinical testing supplies receiving and processing of specimens for clinical testing providing customer service to our internal and external customers and other tasks and projects as assigned. Customer service duties include but are not limited to responding to questions assisting with testing follow-up actions investigating issues preparing customer notifications. CDD Support/Client Services team duties require the ability to communicate in-person by phone and email. The Administrative Supervisor will work with the team and rotate through all areas of CDD Support/Client Services.

Other responsibilities of the position include but may not be limited to: Maintaining compliance with College of American Pathologist (CAP) and Centers for Medicare and Medicaid Services (CMS) accreditation requirements; Working with other CDD Supervisors to oversee and lead process improvement activities across all areas of the division; Participating in and coordinating the teaching and education of visiting scientists fellows and students; Assisting with fiscal activities; Functioning as a public health liaison to statewide and national customers and representing the CDD at professional laboratory functions; Demonstrating personal commitment to delivering quality services and/or products; Taking immediate action to work with others cooperatively to remedy urgent situations.

The employee in this position is expected to use the tools and principles of quality management in performing their daily work. Examples of this include but are not limited to: Demonstrating exceptional customer service by establishing and maintaining effective professional relationships with managers supervisors co-workers and external customers; Providing constructive feedback for the purpose of continuous improvement in a manner that is supportive of the Wisconsin State Laboratory of Hygiene and its public health mission; Using laboratory data collection and fiscal tools as appropriate to drive public health laboratory action; Using effective team skills to contribute to the efficient operation of the work unit and CDD; Presenting ideas carrying out assignments and providing information as required to assist CDD leadership decisions; Participating in continuous learning through personal and professional development activities.

This position is on-site at 2601 Agriculture Drive Madison WI 53718. Work hours are 7:45 AM 4:30 PM Monday through Friday with Saturday work on a rotational basis. Occasional after hours weekend or holiday work may be required in support of urgent or emergent public health needs of the organization. This position may need to respond on a rotational basis to the 24/7 WSLH alert system for assessment and resolution of emergency response laboratory testing needs.

Key Job Responsibilities:

• Exercises supervisory authority including hiring transferring suspending promoting managing conduct and performance discharging assigning rewarding disciplining and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees - 30%

• Develops schedules and prioritizes unit or program work plans in accordance with specifications and resource limitations - 10%

• Analyzes data and trends compiles progress reports and provides appropriate recommendations or conclusions in support of the assigned operational work unit(s) - 10%

• Implements and executes established policies and procedures for a designated work unit to adhere to unit objectives and to align with established strategies - 10%

• Performs and rotates through all sub-departments of CDD Support Client Services including: fulfillment of orders for clinical testing supplies performing specimen receiving and processing of clinical specimens for testing providing customer service. - 20%

• Assists recommends and advises staff on unit or program administrative issues personnel matters and budgetary problems - 10%

• Schedules logistics and secures resources for a designated work unit to contribute to the day-to-day operational success - 10%

Department:

Wisconsin State Laboratory of Hygiene - Communicable Disease Division - CDD Support/Client Services

Compensation:

Minimum salary for Administrative Supervisor - $75000.00 per year. Final salary negotiable and commensurate with experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation holidays and paid time off; competitive insurances and saving accounts; retirement benefits.

Required Qualifications:

WSLH clinical services are certified through the Clinical Laboratory Improvement Act (CLIA) and accredited by the College of American Pathologists (CAP).

Candidate must meet 42 CFR 493.1489 Standard; Testing Personnel qualifications High Complexity Testing.

Must be able to visually distinguish colors. A color vision screening test is required prior to an offer of employment.

A minimum of 5 years of laboratory experience
Leadership experience with a team of 5 or more people
Exceptional interpersonal and communication skills written verbal other.
Ability to analyze and interpret data identify trends and produce clear data-driven recommendations.
Experience implementing or administering policies and procedures for regulatory compliance.
Work experience providing customer service.

Preferred Qualifications:

Prior supervisory experience.

1 or more years of laboratory experience in a public health laboratory.
1 or more years of clinical laboratory experience with high complexity testing in bacteriology immunology virology mycology parasitology or other microbiology discipline.

Education:

Bachelor of Science degree in a chemical biological clinical or medical laboratory science or medical technology from an accredited institution is required.

An official (or copy of an official) transcript showing conferred degree will be required as a condition of employment. For degrees earned outside of the United States proof of qualification equivalency is required and must be performed by a nationally recognized organization such as the National Association Credential Evaluation Services Inc. (NACES) () or the Association of International Credential Evaluators Inc. (). Course by course review is required for candidates demonstrating ability to meet CLIA qualifications. The candidate is responsible for all expenses related to acquiring and providing proof of qualifications.

How to Apply:

To begin the application process please click on the Apply Now button. You will be asked to upload a current resume/CV and cover letter briefly describing your qualifications relevant to the position.

WSLH does not sponsor work visas at the time of hire or anytime during employment for this position.

All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

The selected applicant will be required to pass a criminal background check prior to an offer of employment.

As defined by the Americans with Disabilities Act the employee must be able to perform the essential job functions as outlined in the position description with or without a reasonable accommodation.

Contact Information:

Please contact Kelsey Bailey with questions.

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.