Production Manager 2nd Shift (M-F, 3 pm 12 Midnight)

Job Summary

Work Hours: 2nd Shift (M-F 3 pm - 12 Midnight)

Overview:

The Production Manager - 2nd Shift will lead 250 personnel responsible for end-to-end Server RMA (Return Material Authorization) operations who support a hyperscale customer server environment. This role is responsible for managing high-volume high-complexity production activities including server disassembly diagnosis repair refurbishment reassembly testing and quality assurance while consistently meeting stringent SLA cost quality and delivery targets. The ideal candidate is a seasoned production leader with prior experience in server manufacturing repair or data center hardware operations strong people leadership skills and the ability to operate effectively in a fast-paced customer-critical environment.

Operational Leadership:

• Lead daily production operations for server RMA and refurbishment lines including diagnosis repair reconfiguration testing and final QA.
• Ensure strict adherence to customer SLAs quality standards and turnaround time (TAT) requirements.
• Drive continuous improvement initiatives across production throughput yield efficiency and cost reduction.
• Establish and track KPIs related to output quality rework rates labor efficiency and inventory accuracy.

Technical & Process Excellence:

• Provide strong technical leadership in server hardware systems including computing storage memory power and networking components.
• Support and improve test procedures repair guidelines and diagnostic processes for complex server platforms.
• Partner with engineering and quality teams to implement new product introductions (NPI) or changes to existing server designs.
• Identify process gaps failure trends and systemic issues; drive corrective and preventive actions (CAPA).

Resource & Production Planning:

• Define and manage material equipment tooling and manpower requirements to meet production demand.
• Prioritize production schedules based on RMA volumes material availability engineering constraints and customer urgency.
• Collaborate with planning logistics and supply chain teams to ensure smooth flow of materials and minimal downtime.
• Forecast department operating costs and contribute to budget planning and cost control initiatives.

People Management & Development:

• Lead coach and develop supervisors leads and production teams to ensure high performance and accountability.
• Build a culture of safety quality ownership and continuous improvement.
• Ensure appropriate training certification and skill development for all team members working on server hardware.
• Manage staffing plans hiring performance evaluations and succession planning.

Customer & Stakeholder Engagement

• Act as a primary operations interface for key customers and internal stakeholders regarding production status escalations and performance reviews.
• Participate in customer meetings audits and operational review

related to RMA execution.

Resolve complex and often controversial situations involving customer negotiations priority conflicts or operational trade-offs.

• Influence cross-functional leadership and senior management to support operational goals and plant performance.

Compliance Quality & Safety:

• Ensure compliance with internal procedures and external requirements related to ESD data security quality systems and safety regulations.
• Support audits and corrective actions related to ISO customer-specific or regulatory requirements.
• Maintain a controlled manufacturing environment that protects customer data intellectual property and hardware integrity.

Job Qualifications

Education & Experience:

• Bachelors Degree required in any of the following: Engineering Operations Supply Chain or similar.
• 5 years of manufacturing/production leadership from data center-oriented companies or electronics manufacturing companies which includes proven experience effectively leading multi-shift high-volume production teams.
• Bilingual proficiency with English and Spanish highly preferred.
• Career history must reflect progressive experience in production manufacturing or operations management.
• Must have industry experience in server manufacturing repair RMA or data center hardware operations strong people leadership skills and the ability to operate effectively in a fast-paced customer-critical environment.

Technical & Leadership Competencies:

• Deep understanding of server systems electronic assemblies and complex electromechanical products.
• Proven ability to manage operations involving tight SLAs high quality requirements and demanding customers.
• Strong analytical and problem-solving skills capable of addressing complex and ambiguous operational challenges.
• Advanced people leadership skills including performance management conflict resolution and team development.
• Ability to understand and influence the strategic impact of the production function across sites and customers.

Tools & Systems:

• Proficiency with standard office and production tools including:
• ERP/MES systems e.g. Baan Atlas or Flex Flow.
• Reporting and data analysis tools
• Microsoft Office proficiency with Word Excel (pivot tables experience a must; Macros experience optional) PowerPoint.
• Production dashboards and KPI tracking systems

Preferred/Ideal Experience:

• Experience working with hyperscale customers (e.g. Cloud Service providers Internet/Digital platforms AI or data-driven companies) or similar high-expectation environments
• Background in server RMA refurbishment or reverse logistics operations.
• Familiarity with Lean Manufacturing Six Sigma or Continuous Improvement methodologies.

What youll receive for the great work you provide:

• Full range of medical dental and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Is Sponsorship Available