Global Know Your Customer Quality Assurance – Executive Director
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Know Your Customer (KYC) Quality Assurance team is at the heart of our Control Management ecosystem elevating global customer due diligence through continuous datadriven oversight. By benchmarking every record against AML and KYC standards procedures and regulatory requirements we ensure uncompromising quality completeness and accuracy. Partnering across Lines of Business we provide independent review and analysis that strengthens controls accelerates risk detection and instils confidence for clients and regulators.
As an Executive Director within Know Your Customer (KYC) Quality Assurance (QA) Group you will manage the KYC Quality Assurance (QA) Operations team that supports the firm wide KYC Quality Assurance program. This position will report directly to the Head of Global KYC Quality Assurance group. This is a highly visible multi-faceted leadership role that executes KYC QA review and analysis to uphold high internal quality standards assist in re-assessing and modifying the QA testing scripts identifies and develops training opportunities monitors for emerging AML risks as well as interfaces with key stakeholders in the Business Compliance Internal Audit and the regulators. The Executive Director will lead guide and motivate a global team.
Job responsibilities
- Lead a global team in executing the KYC QA strategy incorporating best practices testing methodologies coverage approaches training and monitoring for emerging AML risks across all regions.
- Act as the primary liaison to Business Compliance Audit and regulators by delivering presentations reporting training and trend analyses tailored to each audience.
- Effectively plan and manage audits exams and compliance engagements end-to-end ensuring timely responses high-quality evidence and tracked remediation.
- Oversee people and resource management for the team including hiring interviewing pipeline and skills monitoring coaching and structured training programs.
- Build and sustain a best-in-class feedback service and high-performance culture grounded in accountability continuous learning and service excellence.
- Drive continuous improvement with a transformative mindset by identifying process efficiencies automation opportunities and enhancements to QA design and controls.
- Prioritize motivate and enable the team to consistently meet or exceed quality productivity and service standards through transparent metrics and data-driven goals.
- Establish effective communication channels and cadences for formal and informal updates procedural changes and team cohesion and development initiatives.
- Demonstrate strong partnership and client service with internal and external stakeholders to align objectives resolve issues promptly and elevate outcomes.
- Direct the performance management cycleobjective setting development and career planning performance appraisal and reward and recognitionto grow and retain talent.
- Maintain operational rigor by embedding and monitoring controls in process flows ensuring effective tools reinforcing risk awareness instituting monitoring/reporting/escalation managing global capacity representing QA on strategic initiatives and leading projects with on-shore/off-shore training to support Compliance Audit and Business testing.
Required qualifications capabilities and skills
- Demonstrable peopleleadership experience with responsibility for performance management coaching and scaling team remit
- Strong background in banking compliance or audit
- Expertise in AML and BSA regulatory requirements and specifically KYC expertise required
- Exceptional people and resource management skills (e.g. people development pipeline/skills monitoring objective setting stretch assignment setting and training ability to delegate effectively and manage / measure results)
- Ability to develop implement and maintain effective processes in a controlled environment
- Strong control and quality management skills; accuracy and attention to detail is vital
- Exceptional ability to manage relationships with internal clients
- Previous experience of change management role including experience in implementing new initiatives; adaptive flexibility in a changing regulatory environment is a must. Ability to build and support a culture of innovation with a focus on continuous improvement.
- Strong Interpersonal skills. Ability to influence others for results. Should be able to communicate at all levels including to regulators.
- Problem solving and time management skills
- Exceptional business writing and verbal communication skills. Ability to present information in a concise and effective manner from partners to regulators to executives
Required Experience:
Director
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
