Senior Customer Success Manager
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Job Summary
Who are we
At Nosto were on a mission to make every impression relevant. Were a global leader in the booming e-commerce space and work with amazing customers.
Nosto is redefining the digital storefront by blending machine learning with agentic AI workflows that proactively drive results. Our platform makes it easy for retailers to orchestrate sophisticated hyper-personalized experiences that think and act on behalf of the brand. Joining us as a Senior Customer Success Manager means helping retailers harness autonomous AI to deliver relevance at every touchpoint. We proudly foster a positive diverse and supportive culture. We believe in always listening to our customers and achieving big things by accomplishing something small every day.
About the opportunity
Nosto is looking to hire a Senior Customer Success Manager to be part of the commercial team in the EMEA & APAC region.
As a Senior Customer Success Manager you will liaise with Sales Partnerships Regional Marketing and the Product Team guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nostos position as the global leader in personalization.
You will work closely with merchants using Nosto throughout their implementation offering strategy and best practice guidelines. You act as a consultant to the merchant making sure best practices are followed. This includes hosting webinars on Nosto and CRO producing material on personalization and product improvement projects and providing strategic support for merchants & agencies.
Responsibilities - what are you going to do:
Empower our customers to reach their goals using Nostos Personalization Platform Visual UGC data-based strategy suggestions and our partner network
Own the entire customer lifecycle after onboarding including training retention growth & satisfaction
Engage a portfolio of clients and build personal relationships with key people in the organizations
Identify and act on win-win opportunities for additional client investments
Relay valuable feedback and insights from the market to the product team
Deliver keynotes and webinars on different aspects of personalization
Improve both customer-facing and internal processes
Create customer heroes & advocates and work proactively with marketing to tell their story
Requirements - what we expect from you:
3-5 years of experience in a customer experience facing role
Deep understanding of E-commerce its ecosystem (e.g. Platforms) and drivers (e.g. Conversion rate optimization)
Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
Excellent communication skills: active listening persuasive writing and presenting
Ability to challenge clients assumptions while maintaining absolute service-mindedness
Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
Fluent English & French
What we respect:
Prior experience with SaaS or ecommerce in a related role
Fluent in German
Good understanding of HTML CSS and Javascript
Experience with Email marketing & Visual UGC
Understanding of Google Analytics or any other web analytics tool
What we currently offer:
Apple Device
Centrally located offices with flexible working hours and remote working options
Opportunities to meet and collaborate with awesome team members from all over the world
An extra day off on your birthday!
About five weeks of vacation and other benefits depending on the location
Nosto Supports Workplace Diversity
We are committed to Equal Employment opportunities without regard for race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. If you have a disability or special need that requires accommodation please let us know.
Key Skills
About Company
Nosto is the intelligent Commerce Experience Platform (CXP) that gives brands and retailers intuitively designed tools to increase online revenue through end-to-end commerce experience management.With experience.AI™, Nosto helps brands enrich and activate customer, product and content ... View more
