Operations Support Officer – Hospitality & Tourism On-Site

Alstonville - Australia

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

Were looking for a highly organised and proactive Operations Support Officer to join our Hospitality & Tourism team.

This is a key operational role responsible for coordinating administration reporting financial data processes and customer engagement to ensure the smooth running of the business.

Youll work closely with operational leaders across hospitality retail tourism and farm based experiences supporting both day-to-day operations and commercial outcomes.

What Youll Be Doing

Coordinating operational administration systems and documentation
Preparing and maintaining weekly and monthly reporting
Managing financial data processes including invoicing accuracy and tracking
Maintaining workforce and operational data to support planning and decisions
Managing and updating digital platforms bookings and website content
Supporting customer enquiries bookings and commercial opportunities
Assisting with compliance audits (e.g. HACCP) and safety documentation
Identifying and implementing process improvements
Leading and supporting a small team including supported employees

About You

Experience in administration operations support or business coordination.
Strong attention to detail with confidence managing data and financial processes.
Highly organised with the ability to manage multiple priorities.
Confident with systems reporting tools and Microsoft Office.
Strong communication skills and customer focus.
Experience supporting or leading small teams (desirable).
Experience in hospitality tourism or similar environments (desirable).

If youre detail oriented thrive in a fast-paced environment and take pride in getting things right well provide the training you need to succeed in our systems and processes.

Why Summerland Farm

Be part of a vibrant purpose-driven social enterprise.
Work across a stunning 230-acre property in the Northern Rivers.
Varied work with big opportunities to learn across multiple business units.
Supportive team culture with a strong focus on growth safety and inclusion.
Make a real impact while doing work that matters.

Benefits of working with Aruma!

Salary Packaging:Access to NFP salary packaging up to $15900 for living expenses and additional $2650 for meal and entertainment expenses each yeartax free. Salary Packaging Calculator Accesspay
Fitness Passport:Access to subsidised Gym membership
Employee Assistance Program:Free confidential service including Money Assist Legal Assist Family Assist and Nutrition/Lifestyle Assist.
Discounted Health Insurance:Access to a range of discounted health and wellness services through Bupa.
Recognition & Rewards:Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
Job Satisfaction:Through making a real difference in peoples lives within a values-driven organisation.

Explore our farm

Summerland Farm is a beautiful macadamia and avocado farm set high in the Ballina-Byron hinterland. This multi-award-winning attraction is yours to explore and a great day out for all the family. Taste the regions delicious produce meet the farm animals and enjoy a day in the country on a real Australian working farm.Summerland Farm - The Heart of the Hinterland

Required Experience:

Unclear Seniority

About the RoleWere looking for a highly organised and proactive Operations Support Officer to join our Hospitality & Tourism team.This is a key operational role responsible for coordinating administration reporting financial data processes and customer engagement to ensure the smooth running of the ...