Consumer Growth Program Manager
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
We are seeking an ambitious detail-oriented Growth Program Manager to collaborate with internal teams to lead our effort of execution and growing our Consumer Loan Program. This role is a strategic partner that sits at the powerful intersection of product operations and client services. You will translate the vision into actionable growth roadmaps overseeing interrelated projects that collectively achieve broad organizational objectives. Your primary focus is to build and scale a growth engine through partnering with strategic relationships that have been created and are still being nurtured.Main Responsibilities
Growth Governance:In collaboration with the team to identify opportunities and how those fit into our existing client relationships. Own and identify the cross sell and up sell program that aligns with overall growth strategies.
Strategic Growth Roadmap:Define and manage comprehensive program plans schedules and milestones that adhere to long-term growth targets.
Full-Funnel Model:Develop and execute strategies across the entire customer journey from acquisition and activation to retention.
Cross-Functional Leadership:Act as the central bridge between development product client services and marketing/business development teams to ensure visibility and alignment to growth pipeline.
Stakeholder Management:Communicate program status risks and high-impact outcomes to senior leadership.
Required Skills & Qualifications
Experience:8 years in project or program management with a proven track record of scaling digital products or user bases.
Expertise:Deep proficiency inproject managementframeworks with the ability to lead hybrid programs that blend different delivery models.
Detail Oriented:Ability to track and interpret complex client needs with a solution oriented and collaborative mindset.
Soft Skills:High emotional intelligence (EI) for partnering with distributed diverse teams and navigating organizational change.
Key Performance Indicators (KPIs)
Program ROI:Demonstrable business value realized through growth initiatives.
Funnel Conversion Rates:Measure the throughput of cross and up sell strategies and conversion to growth and/or implementation.
Efficiency Ratios:Successful delivery of projects within set budgets and timelines.
Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week for associates that reside within 30 miles of an office. This is subject to change based on manager discretion.
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Manager
Key Skills
About Company
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