Sr Executive Customer Service-Export- HAZ
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Corporate FCL Export Customer Service
Executive / Senior Executive / Assistant Manager Customer Service
Location: Andheri Marol (Mumbai)
Reporting To: Operations Manager / Branch Manager
Qualification:
Graduate (Any discipline)
Experience: 35 years of relevant experience
Industry Preference:
Courier / Transportation / Freight Forwarding / Warehousing
Key Skills Required:
Strong knowledge of Export Customer Service
Experience in handling FCL Desk operations
Good coordination communication & problem-solving skills
Key Responsibilities
1. Factory Stuffing Operations
Coordinate with pricing desk for competitive quotations
Check requirements such as free days Carrier B/L Allcargo B/L
Confirm bookings and issue delivery orders to clients
Track and share container details with operations team
Create booking numbers and manage documentation
Follow up for Bill of Lading (B/L) instructions from clients
Prepare Container Load Plans
Finalize bookings considering FAC / shifting charges
File Shipping Instructions (SI) before container gate-in
Follow up for shipping bill copies
Ensure shipment is loaded on planned vessel
Communicate rollovers to clients (if any)
Prepare accurate challans based on carrier debit notes
Coordinate for release of Carrier B/L with documentation team
2. Dock Stuffing Operations
Obtain booking details from operations desk
Follow up with clients on cargo readiness
Coordinate container number and seal details
Share details with clients for B/L instructions
Manage B/L instructions and booking finalization
File SI prior to gate-in
Track shipment loading and manage rollovers
Prepare challans and coordinate documentation
Ensure timely release of Carrier B/L
3. Customer Service & Coordination
Handle client queries and resolve grievances promptly
Provide timely shipment updates and status reports
Ensure high levels of customer satisfaction
Deliver value-added services to clients
Desired Candidate Profile
Strong understanding of export logistics and FCL operations
Customer-centric approach with good communication skills
Ability to manage multiple shipments and deadlines
Detail-oriented with strong documentation skills
