Account Manager

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide casino sports betting platform and payments and affiliate management to 300 customers worldwide.

But thats not all! Were not just about numbers were about people. With a team of over 1500 passionate individuals spread across fifteen offices in Europe and Asia were all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape one groundbreaking solution at a time.

About the job:

Based in Zagreb with our Retails Team and as an Account Manager Retail for Sportsbook your primary focus will be on managing and maintaining relationships related to our retail sportsbook operations. This role involves acting as the key point of contact between the client and internal technical teams ensuring smooth communication aligning on requirements and supporting the successful delivery of retail solutions.

You will be responsible for understanding client needs developing and executing account strategies and providing ongoing guidance and support to ensure high levels of client satisfaction on the retail side. You will also work in close coordination with the Group Account Manager maintaining regular communication and alignment.

While the main focus of this role is retail (including direct interaction with clients and internal teams) you will also have responsibilities related to the clients online business supporting its management and contributing to its overall performance.

The initial scope of the role is centered on these responsibilities with retail as the core focus and online account management as a complementary area.

What Youll get to do:

• Provide ongoing Account Management to assigned clients representing EveryMatrix and taking full ownership of your portfolio.

• Manage in an efficient and timely manner all operational issues that impact the smooth delivery of the service to clients. Act as an internal advocate for the client.

• Assure the confidence of your clients and build long-term relationships.

• Lead in-depth monthly/quarterly performance reporting and provide insights with recommendations and strategy/focus points to your clients.

• Manage and ensure an educated delivery of premium content releases with all clients to maximize exposure including collaborating with internal teams.

• Support the product pipeline prioritization from a commercial value perspective and contribute to decisions concerning the continuous improvement of EveryMatrix products and services providing input where necessary from an overarching commercial strategy perspective.

• Be literate and curious with regards to data run tracking reporting and analysis of KPIs.

• Support the marketing efforts of the division and ensuring your clients are in the know with all relevant activity.

• Assist Finance and Legal with client documentation.

• Monitor market trends and have a general overview of what products are good in different regions of the world and present this internally driving action.

• Availability to travel frequently to attend industry events and meet existing clients. As well a quarterly presence in Bucharest will be necessary.

What You need to shine:

• Genuine interest in online gaming and a good understanding of the industry.

• A tenacious personality with an inner drive to achieve outstanding results.

• Excellent English written and verbal communication skills.

• Excellent listening negotiation and presentation skills.

• A minimum of 2 years experience within the industry ideally within a relationship management or commercial role.

• Strategic and business-driven.

• Ability to prioritize among competing tasks.

• Critical thinking and problem-solving skills.

• Attention to detail and adherence to deadlines.

• Experience in data-based performance analysis reporting and statistics.

• Advanced skills in all Microsoft applications good learning skills for internal applications.

Heres what we offer:

• A starting salary starting from 3.200 EUR onwards (gross/brutto1).

• Enjoy a flexible hybrid work schedule after your first three months with us.

• Sliding work schedule (start anytime between 8:00 to 10:00 am).

• Start with 23 days of annual leave with 2 additional days added each year up to 33 days by your fifth year with us.

• Benefit from two Free Fridays each year limited to one per quarter.

• Support for New Parents:

  • 21 weeks of paid maternity leave with the flexibility to work from home full-time until your child turns 1 year old.

  • 4 weeks of paternity leave plus the flexibility to work from home full-time until your child is 13 weeks old.

• Our office perks include parking on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Monthly meal allowance.

• Paid Personal Days for specific life events including but not limited to childbirth wedding relocation blood donation and volunteering.

• Private health insurance and an extended health plan Wiener; annual medical checks at the Aviva polyclinic.

• Access online learning platforms like Udemy for Business LinkedIn Learning or OReilly and a budget for external training.

• In-house English course and presentation skills training.

• Multisport card.

• Travel expenses depending on the place of residence.

• Easter Christmas summer and referral bonuses.