IT Support Technician

Join a busy supportive IT team and make a real impact across our business.

Were looking for an IT Support Technician to join our busy IT team at our Great Yarmouth this role youll provide both remote and onsite support up to 3rdline level working across desktops laptops applications and local infrastructure. This role will suit someone who enjoys working in a challenging busy and varied role and who enjoys working with a wide range of technologies.

Main Responsibilities:

• Carrying out IT Support and System Administration using Active Directory Microsoft 365 Azure Active Directory/ Exchange Online/ SharePoint Online/ Teams. IT on-boarding/ off-boarding and employee IT inductions as required.
• PC builds and troubleshooting of hardware and software problems.
• Monitoring and maintenance of the network infrastructure to include any cabling requirements.
• Software management to include software installation troubleshooting issues and identifying/ resolving Cyber vulnerabilities and patching.
• Speaking to 3rd party support companies as required to efficiently resolve issues.
• User account administration mainly using Active Directory/ Azure Active Directory.
• Working alongside remote team members to provide remote support/ cover where needed.
• Manage workload via helpdesk tickets.
• Monitoring and remediation as necessary of daily backups support data recovery ensuring confidentiality.

Skills Experience and Qualifications:

• Computing Degree and/ or Microsoft MCSE accreditation is desirable
• Previous experience maintaining a corporate technical infrastructure
• Previous experience providing remote support
• Experience supporting an Azure platform
• Excellent understanding of Microsoft Windows 10/11 and Microsoft Office 365
• Good administrative understanding of Microsoft Server 2016 including Group Policy deployment
• Knowledge of networking techniques and protocols TCP/IP Switches DNS DHCP Security Appliances Routers VPN VLAN
• Knowledge of industry standard practises and tools.
• Good knowledge and understanding of Cyber & Information Security

Personal Attributes:

• Self-starter and able to work well independently
• Willingness to learn and develop
• Demonstrates initiative and accountability for own workload and actions
• Strong technical ability in all areas
• Ability to prioritise work for others and self
• Excellent interpersonal and communication skills
• Good diagnostics and problem-solving skills

Other Requirements:

• SC clearance or ability to obtain
• Occasional travel to other SCL sites as required

What We Can Offer You:

• Flexible working practices we work a 9-day fortnight offer flexitime and work a half day Friday
• 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days
• Health cash plan cash back for everyday health expenses
• Additional benefits including access to 24/7 remote GP services physiotherapy consultations and gym discounts
• Pension scheme with 6% employer contributions
• Life assurance 4 x annual salary
• Reward and recognition platform
• Discount platform retail leisure gym discounts and more
• Employee assistance programme with access to confidential counselling services
• Support for further training and education
• Relocation assistance up to 8000 if you relocate to take up a position with us

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Third-Party Recruiters

Please note that per Spectrum Control Policy we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency person or entity. If you or your agency are interested in becoming an approved vendor please contact