Mgr, Customer Service
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Posted on:
Yesterday
Vacancies:
1 Vacancy
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Job Summary
Join UCTand be part ofthe fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!
UCTis looking for a talented Mgr Customer Serviceto join us inSingapore!
Job Summary:
Manager Customer Service will lead the Customer Service team (34 members) ensuring smooth daily operations. The role will enhance coordination across activities and maintain a high level of service and responsiveness to customers.
Essential Duties and Responsibilities:
- Assign tasks and responsibilities across the Customer Service team.
- Develop a strong understanding of the various customers accounts and working platforms.
- Provide professional guidance and support to Customer Service team members.
- Enhance alignment and coordination within the Customer Service team and ensure alignment with company targets and objectives.
- Ensure a high level of overall service and responsiveness to customers.
- Collect customer and internal feedback and recommend improvements and necessary operational changes to management.
- Prepare and submit periodic reports to the supervisor.
- Support recruiting activities and mentor new or existing team members.
- Personally manage selected key customer accounts as required.
- Take responsibility and accountability for the overall performance of the Customer Service team.
Knowledge Skills and Abilities:
- Organized and focused with strong attention to detail
Educational/Certification Requirement:
- BA in Logistics/operation/ admin Or related
Experience Requirement:
- Good command of Microsoft Excel PowerPoint and Word as well as SAP.
- At least 5 years of experience in Customer Service support within the Semiconductor industry.
- Strong interpersonal and communication skills fostering effective collaboration across teams.
- Proven ability to multitask and manage priorities in fast-paced environments.
- Resilient under pressure capable of supporting dynamic market operations.
- Advanced English proficiency both written and verbal.
- GOOD proficiency in SAP
Physical Demands and Working Conditions: This section is required for compliance with the Americans with Disabilities Acts (ADA)
Criteria:
Work Environment:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands :
- Work may require the ability to lift 10-20 pounds infrequently.
Environmental Exposure:
- May involve exposure to moderate noise levels from printers faxes computers etc.
Overnight Travel:
- Work may require out of town travel depending upon assignment (training and meeting).
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.
Required Experience:
Manager
Key Skills
About Company
Ultra Clean Holdings, Inc. was founded 30 years ago in Hayward, CA. UCT is a leading developer and supplier of critical subsystems, components and parts, and ultra-high purity cleaning and analytical services primarily for the semiconductor industry. Under its Products division, UCT o ... View more
