Project Manager ( AIML, LLM, OCR & EDMSECM )
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Location : Richmond VA
Duration: 12 Months Contract
Both Phone and In Person:
This role requires a seasoned professional who can assess current-state document workflows identify inefficiencies and drive business process improvements that reduce manual labor and increase accuracy. The Program Manager will oversee all aspects of document intake-including fax email physical mail and other electronic channels-and will be accountable for ensuring documents are properly classified indexed routed and stored in compliance with organizational policies and regulatory requirements.
A critical component of this role involves leveraging artificial intelligence and machine learning (AI/ML) technologies to automate document classification data extraction and routing thereby reducing reliance on repetitive human labor. The successful candidate will bring deep expertise in electronic document and content management systems and will serve as the primary subject matter expert for document management technology strategy and operations.
The PM - Document Management is responsible for leading and managing a team of document management professionals who support the organizations enterprise document capture routing storage and retrieval operations
Essential Duties and Responsibilities
Staff Leadership and Program Oversight
Directly manage mentor and develop a team of document management specialists setting performance expectations conducting evaluations and fostering professional growth.
Establish and maintain program governance including service level agreements (SLAs) key performance indicators (KPIs) and operational metrics for the document management function.
Coordinate cross-functional project activities manage timelines and ensure deliverables align with organizational priorities and resource constraints.
Provide regular status reporting to senior leadership on program health risks and improvement initiatives.
Business Process Analysis and Improvement
Conduct comprehensive assessments of current document management processes identifying bottlenecks redundancies and opportunities for optimization.
Develop detailed process flow documentation functional flow diagrams and current-state/future-state analyses using industry-standard methodologies.
Design and implement business process improvements that streamline document intake classification routing and archival across all input channels (fax email physical mail electronic submission).
Apply Lean Six Sigma or equivalent continuous improvement frameworks to measure and sustain process gains.
Electronic Document and Content Management Systems
Manage and optimize the organizations electronic document/content management system (EDMS/ECM) with hands-on experience in one or more platforms such as Laserfiche IBM FileNet or Hyland (OnBase/Perceptive Content).
Define and enforce document taxonomy metadata schemas retention schedules and access control policies within the ECM environment.
Partner with IT and application teams to maintain system health plan upgrades and ensure high availability of document management infrastructure.
AI/ML-Driven Automation
Identify and implement AI/ML-based solutions for intelligent document classification optical character recognition (OCR) enhancement natural language processing (NLP) and automated data extraction.
Develop and refine machine learning models and rule sets that enable the system to sort classify and route documents with minimal human intervention continuously improving accuracy through feedback loops.
