Desktop onsite Support Engineer-857078
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Roles and Responsibilities
Provide L1/L2 onsite IT support for desktops laptops (Windows/macOS) printers mobile devices peripherals wireless and videoconferencing/AV equipment
Act as Infrastructure SPOC for the site; coordinate with Desktop Engineering Network Security and Enterprise Application teams
Install configure maintain troubleshoot and repair endpoint hardware software and enterprise tools
Support Active Directory Exchange Microsoft 365 imaging VPN MFA SSO and collaboration tools
Handle escalated and executive-level support in a fast-paced client-facing environment. Provide remote and smart hands support for onsite network application and production systems
Ensure endpoints remain secure and compliant by deploying OS patches antivirus/EDR updates and performing remediation
Operate within HIPAA and PHI-sensitive environments adhering to security and privacy policies
Perform routine audits (local admin access terminated user equipment recovery asset and inventory audits)
Maintain accurate asset inventory and software licensing records
Assist with IT projects hardware moves/adds/changes and company-wide events (All Hands executive meetings)
Create and maintain SOPs and Knowledge Base documentation to improve Service Desk effectiveness Core Requirements & Skills
Strong expertise in Windows & macOS troubleshooting desktop support and end-us
Experience: -
5 Years
Location: -
Boston MA (Onsite)
Educational Qualifications: -
Engineering Degree BE/ME/BTech/MTech/BSc/MSc.
Technical certification in multiple technologies is desirable.
Skills: -
Mandatory skills
Advanced End User & Endpoint Support Expertise. Solid Understanding of IT Infrastructure Networking & ITIL Processes o Strong Communication & Customer Facing Skills.
5 8 years overall IT experience with minimum 5 years as Desktop / Onsite Support Engineer Prior experience supporting US healthcare or regulated enterprise environments strongly preferred
Coverage during US Business Hours Flexibility for weekend after-hours or rotational support as business needs demand
Hands-on experience with AD Exchange O365 Outlook and enterprise endpoint tools good understanding of networking fundamentals (LAN Wi Fi TCP/IP basics)
Advanced diagnostic problem-solving and escalation management skills Knowledge of ITIL best practices (Incident Request Change Problem)
Excellent communication customer service and organizational skills Ability to work under pressure manage multiple priorities and support senior leadership Education & Certifications
ITIL certification preferred
Healthcare or security awareness certifications (HIPAA Security) plus
