Technical Lead, Cloud and Platform

The Dufresne Group is currently seeking a Technical Lead Cloud and Platformwithin our Home Office located at 147 Commerce Drive in Winnipeg MB.

As a Technical Lead you will be responsible for providing Subject Matter Expertise (SME) to all Cloud and Collaboration technologies continuously improving the design deployment and on going management and delivery of on premise servers and cloud virtualization and storage data center (wiring UPS) and various other technologies including but not limited to peripheral support backup and data retention and email services includes participation as a SME in activities for governance planning scheduling coordinating managing people process and technology assets for the organization. You will acts as a point of escalation for critical incidents and actively seeks opportunities to reduce and call out risks providing guidance and mentorship to our Infrastructure Delivery team and stakeholders.

In this role you will act as a SME advisor to the Manager Infrastructure Delivery and the VP IOS and holds responsibility to ensure participation and team adoption of the documented processes and procedures that ensure the Infrastructure Delivery Services department meet or exceed service levels. This role provides mentorship and leadership within the infrastructure domain and across the organization to collaborate with cross-functional teams throughout business operations with a focus on Excellence in Everything Everyday and works closely with the IOS Security team to implement controls and provide operations support of security tools.

The Dufresne Group is committed to investing in our team members; we offer:

• Market competitive wages;
• Comprehensive benefits plan and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful and family-oriented working environment with strong company values.

As the Technical Lead Cloud and Platform you will:

• Acts as SME in the creation of project deliverables (estimates schedules risk assessments etc.) as a project team member and is financially aware of budgets and costs ensuring financial budgets are in line with infrastructure project costs.
• Designs and develops processes and procedures for IOS to function in clearly defined actions during Infrastructure incidents and in day-to-day operations.
• Mentors team and provides leadership direction during incidents to ensure organization gets business back up and running quickly while ensuring the safeguard of organizational assets.
• Provides decision requests to IOS leadership as Cloud and Platform Infrastructure subject matter expert.
• Participates as SME to support team during business hours and after hours for all cloud and platform incidents.
• Develops the day-to-day operations of the Infrastructure Delivery department focusing on the technologies within the realm and the operationalization of processes procedures based on ITIL framework and best practices.
• Ensures the delivery of customer centric & effective cloud and platform support services to our organization that achieve service levels agreements.
• Actively participate in planning for business and technology projects changes and enhancements to ensure effective transition of support to the Infrastructure Technology delivery teams (Operationalization).
• Collaborate with business and technology partners to inform of trends remove roadblocks and contribute to prioritize plan for and implement improvements that optimize our customers experience.
• Contributes to the design and continuous improvement of the infrastructure delivery change process and procedures.
• Understands the impact of their own and team performance and works to continuously improves SLA and KPI metrics.
• Participates as a key contributor for fiscal planning for Cloud and platform Technology by providing the necessary research information and recommendations.
• Acts as SME to respond to the monitoring of events generated by various cloud and platform ecosystem technologies.
• As an IOS leader actively participate and works to promote cybersecurity awareness and best practices within the organization
• Mentors team and acts as advisor to Manager IT Infrastructure and VP IOS on cloud and platform infrastructure systems news trends and best practices.

As a successful candidate you will have the following:

• 1-3 years with continuous educational commitment to development of leadership practices
• 3-5 Years of Knowledge and experience in the field of cloud and platform
• 2-3 years implementing end-to-end cloud and platform solutions
• Broad knowledge of industry knowledge specializing in server virtualization
• 3 Years of Information Technology experience with desktop and network technologies
• Microsoft Azure Certifications: Azure Fundamentals Azure DevOps Engineer
• Ability to break down complex concepts to technical and non-technical audiences
• Good Project Management and/or DevOps skills.
• Experience using alerting and monitoring and/or other similar tools
• Financial management and budget experience
• Experience with cloud and platform technology in an enterprise operation
• Ability to travel up to 10% of the year within Canada
• Criminal Record Check required

Apply now!

The Dufresne Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.