Sr. Patient Service Representative Neuro (Full-Time)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Description:
As a Patient Service Representative you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients administrative needs. You will be responsible for checking in patients for appointments collecting patient co-pays answering telephones taking accurate messages scheduling appointments and checking insurance will also need to be comfortable using our electronic medical record to update required information.
Our ideal candidate is friendly detail oriented a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
POSITION DETAILS: This Full-Time position will have a schedule of Monday - Friday 8:00 - 5:00 PM (or similar). This position is located at our Neuroscience Institute.
MINIMUM QUALIFICATIONS:
High School Diploma or equivalent preferred.
Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
Knows understands incorporates and demonstrates the Organizations Mission Vision and Values in behaviors practices and decisions
Protects patients rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
Maintains operations by following policies and procedures and reports needed changes
Patient Registration Essential Functions:
Acknowledges and greets patients immediately providing a positive customer service experience
Registers patients for appointments and completes paperwork
Verifies and updates existing patient and insurance information
Keeps patient appointments on schedule by notifying provider of patients arrival
Informs patients immediately of delays explains why and the anticipated wait time
Collect record and communicate to patients their responsible balances for visit diagnostic testing supplies etc.
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintain a neat work area including the reception area
Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Senior IC
Key Skills
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
