Director, Client Success Operations
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
VELOX is an award-winning ROI-focused digital marketing agency. We specialize in strategy organic search paid media technical SEO content and advanced revenue modeling.
We are looking for a Director of Client Success Operations to build and optimize the systems that drive client retention adoption and expansion.
This is not a traditional client services leadership role focused on relationship management. This role is responsible for improving processes data technology and cross-functional alignment to enable our Client Success team to perform at a high level.
You will work across teams to ensure we operate efficiently proactively identify opportunities and risks within our client base and consistently deliver measurable outcomes.
The ideal candidate has a strong analytical mindset a deep understanding of operations and a passion for building scalable systems in a fast-paced environment.
What youll do
Own and optimize the operational infrastructure that supports the Client Success team
Develop and implement client lifecycle frameworks across onboarding delivery and renewals
Build and maintain client health scoring retention tracking and expansion visibility
Identify inefficiencies in current workflows and implement scalable solutions
Partner with leadership across Client Success Sales Paid Media SEO Content and Engineering to improve alignment
Improve reporting dashboards and data visibility across all client accounts
Establish and standardize processes that improve consistency and performance across the CS team
Support the ongoing development and utilization of ALTIERA and internal data systems
Create operational playbooks and frameworks that enable the team to perform at a higher level
How will you succeed in this role
Build systems that allow the Client Success team to operate proactively instead of reactively
Improve client retention and increase customer lifetime value
Create visibility into client performance risks and growth opportunities
Drive consistency across accounts through standardized processes and workflows
Identify expansion opportunities within the client base through data and performance insights
Operate as a key cross-functional partner across all service lines within VELOX
How will you support our culture
You exhibit our core values of Accountability Transparency and Respect in everything you do
You are highly analytical and operate with a performance-first mindset
You focus on outcomes not activity
You are comfortable challenging existing processes and improving how we operate
You take ownership and drive initiatives forward without needing constant direction
You believe systems and data drive better decisions and better results
You can achieve all of the above and you have this too!
7 years of experience in operations customer success operations revenue operations or similar role
Strong experience working with data reporting and performance analytics
Proven ability to build and scale processes and operational systems
Experience working cross-functionally across multiple teams
Background in digital marketing SaaS or technology-enabled services preferred
Strong problem-solving and analytical skills
Exceptional communication and organizational skills
Benefits Include
Top-Tier Competitive Compensation
Health Dental and Vision Insurance (Company Matched)
Generous 401(k) (Company Matched)
Life Insurance (Company Paid)
3 Weeks of Paid Vacation and 12 Paid Holidays
Empowered Work Schedules
Private Downtown Parking (Company Paid)
Walking Distance to Greenbelt and BoDo
On-Site Gym and Complimentary Personal Training (Weekly)
Team Building Events Catered Lunches and Numerous Company Parties
Kombucha On Tap!
Whats our culture like
We work hard and expect results. We operate with accountability and dont make excuses. We focus on performance efficiency and continuous improvement.
We value people who take ownership think critically and push the business forward. We are collaborative fast-paced and driven by outcomes.
Required Experience:
Director
Key Skills
About Company
Are you becoming an expert at your craft? Is managing digital advertising campaigns at the top of your professional accomplishment list? We are hunting for the next great addition to the VELOX team. The right person to join our team will be ambitious and motivated to be the best in di ... View more
