Customer Success Manager SupplierHub
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Success Manager at Enerex you will own the end-to-end customer experience across onboarding issue resolution and ongoing product adoption. This role goes beyond traditional customer supportyou will act as a problem solver and systems operator helping customers navigate complex workflows involving pricing contracts and transactional data.
You will work directly with customers to diagnose issues reconcile discrepancies and ensure accurate outcomes within the platform. Success in this role requires comfort working with data attention to detail and the ability to independently drive issues to resolution.
Key Responsibilities
- Customer Onboarding
- Lead new customers through onboarding ensuring accurate setup and a smooth transition into production workflows
- Validate configurations related to pricing contracts and system integrations
- Customer Issue Resolution
- Serve as the primary point of contact for customer issues including investigating discrepancies in pricing commissions or transaction data
- Diagnose issues by tracing data across systems (inputs transformations outputs) and coordinating fixes where needed
- Take full ownership of issues through resolution even in ambiguous or complex situations
- Customer Training & Enablement
- Deliver practical workflow-oriented training sessions focused on real customer use cases
- Help customers adopt best practices to minimize errors and improve outcomes
- Documentation
- Create and maintain clear structured documentation that supports both customer education and internal troubleshooting
- Cross-Functional Collaboration
- Partner with product engineering and sales to surface recurring issues improve workflows and advocate for scalable solutions
- Translate customer problems into actionable product feedback
- Process Improvement
- Identify patterns in customer issues and proactively develop solutions (playbooks documentation process changes) to reduce recurring problems
Qualifications :
Required
- Experience in a customer-facing role within a SaaS or software environment
- Demonstrated ability to diagnose and resolve complex customer issues particularly those involving data system behavior or workflows
- Hands-on experience working with data such as:
- Excel (e.g. filtering formulas pivot tables) and/or
- SQL APIs or similar tools used for troubleshooting
- Strong problem-solving skills with the ability to break down ambiguous issues into structured steps
- High level of ownershipable to drive issues to resolution without relying on constant escalation
- Excellent written and verbal communication skills especially when explaining technical concepts to non-technical users
- Strong attention to detail and ability to work across multiple systems and data sources
Preferred
- Experience in the retail energy sector energy brokerage or utility-related workflows
- Familiarity with systems involving pricing contracts billing or commissions
- Experience working with customer support platforms such as Zendesk (or similar) in combination with deeper troubleshooting responsibilities
- Track record of improving processes documentation or customer workflows at scale
Additional Information :
Benefits
- Work from your home office - potential for occasional marketing trip
- Health Insurance - premium paid 100% for employee
- Paid Time Off - 3 weeks company holidays
- End of year performance based bonus
- A dynamic and collaborative work environment where teamwork is key.
- Opportunities for growth and professional development.
- A culture that celebrates progress and success.
- A chance to be part of a mission-driven company committed to simplicity trust and innovation.
Remote Work :
Yes
Employment Type :
Full-time
About Company
Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and ... View more
