Sr Manager, Operations AMZ8067.9
Coppell, TX - USA
Job Summary
Position: Sr Manager Operations
Location: Coppell TX
Multiple Positions Available:
Drive creation of quality initiatives process change initiatives and other Lean initiatives to enable their functional area and ultimately the Fulfillment Center (FC) to meet and exceed business plan. 2. Responsible for the overall safety quality and performance and customer experience of Inbound and Outbound operations. 3. Set and clarify requirements and expectations for Operations and Area Managers. Measure performance provide feedback and hold Ops Managers accountable for their performance and the performance of their departments. 4. Review and drive the key performance indicators (KPIs) and metrics to monitor operations performance business financials and quality. 5. Leverage the Operations and Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area. 6. Hire manage and develop a talented diverse and inclusive team of operations leaders 7. Take proactive steps to ensure that best practices are shared across all departments shifts and among the network. Work closely with support staff (HR Finance Facilities Safety IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area as well as providing needed support and resources for other staff initiatives. 8. Decide and plan the headcount requirement and manage resources including personnel & equipment to effectively support operations activities. 9. Drive compliance to regulatory requirements and industry standards related to Safety Operations Quality and Environmental regulations. 10. Design and execute strategic projects like Whistlestop Peak readiness plans ahead of High-Volume Events to ensure consistent execution during high volume season. Identify and assess risks related to site business continuity and operational performance and develop strategies to manage risks effectively. 11. Provide strategic trainings such as Lean Six Sigma etc. to other Amazon employees across various business lines to drive continuous improvement. 12. Domestic travel up to 20% to perform role responsibilities may be required. 13. Relocation to various unanticipated amazon sites throughout the U.S. may be required - Amazon will pay relocation expenses.
(40 hours / week 8:00am-5:00pm Salary Range $138070 - $182700)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Bachelors degree or foreign equivalent degree in Business Administration Engineering Operations or related field and five years of experience in the job offered or a related occupation.
One year of experience in the following skills:
(1) direct management and managing processes projects or programs;
(2) experience with performance metrics process improvement and Lean techniques;
(3) identifying and executing process improvement initiatives and providing customer support in a professional non-retail environment;
(4) using Salesforce SQL Tableau Excel or related business management tools; and
(5) performing human capital management including interviewing hiring performance management coaching promotions and terminations as well as providing technical non-technical and administrative support.
Relocation to various unanticipated amazon sites throughout the U.S. may be required - Amazon will pay relocation expenses.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
About Company
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