Customer Service Engineer SCADAAutomation
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At GreenPowerMonitor&Solutions a DNV company we combine knowledge expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.
Are you passionate about providing technical support to customers and turning their challenges into success stories Can you envision yourself as the go-to expert for clients ensuring their satisfaction at every step Then embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow!
What to expect
As a Customer Service Engineer you will act as the primary contact for our customers providing technical support on our cloud solutions designed to monitor renewable energy assets.
Your main responsibilities will be:
- Manage the requests sent by customers about Networking Dataloggers Device Communications
- Provide technical support through emails and calls to our customers
- Implement project modifications based on customer needs
- Create and modify electrical and single line diagram (AutoCAD)
- Manage internal documentation
- Set-up GPM platforms (Web Portal GPM Plus GPM Scada and Horizon)
- Detect errors and support the improvement of QUALITY.
The team awaiting you
You will join Cloud Solutions where we design develop and operate the best-in-class cloud-based platform for renewable energy assets such as wind solar and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers and strategic partners to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring performance assessment predictive diagnostics and operational optimization of their diverse renewable energy portfolio.
Responsibilities
Our benefits package is specifically designed to support your physical financial and social well-being:
- Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
- Receive guidance from colleagues through coaching mentoring and participating in international networks.
- Advance your professional skills and technical expertise through individual competence development plans and tailored training.
- Be part of a world growing and renowned organization with origins dating back to 1864.
Other than that you can expect:
- Medical Scheme
- Commuting Allowance
- Life Insurance
- Pension Plan
- Kindergarten Allowance
- 40 hours per week with a flexible schedule
- Home working allowance (up to 2 days per week)
- 23 days of annual leave
- Employee Referral scheme.
Qualifications
Which skills to bring
To thrive and succeed we expect you to have:
- University degree in a technical field such as Electrical Engineering Electronics Industrial Engineering Telecommunications Computer Engineering or similar.
- Minimum 3 years in a customerfacing technical role (Helpdesk Technical Support Customer Success Customer Service) or hands-on experience providing technical assistance for industrial/energy systems.
- A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g. Zendesk JIRA ServiceNow).
- Experience supporting SCADA industrial automation or remote monitoring systems preferably within the energy sector.
- Solid understanding of networking fundamentals (TCP/IP routing switching VPNs) and experience troubleshooting communication issues.
- Experience diagnosing hardware and communication interfaces (Ethernet RS485 converters gateways).
- Familiarity with industrial communication protocols such as Modbus (RTU/TCP) IEC104 OPC or similar.
- Strong written and verbal English communication skills.
And if youve got these in your back pocket consider it a bonus:
- Knowledge of renewable energy technologies (Solar PV Wind BESS or hybrid plants).
- Experience working with dataloggers field devices PPCs PLCs or RTUs in industrial or energy environments.
- Practical experience with SCADA commissioning power plant controllers or communication network setup in energy plants.
- Basic knowledge of Linux environments (logs services commands).
- Ability to read and work with electrical diagrams and single-line drawings; experience with AutoCAD.
- Ability to write clear technical reports and communicate effectively with customers after troubleshooting and support activities.
- Understanding of cloudbased monitoring platforms or remote data acquisition architectures.
- Experience creating or maintaining technical documentation user guides or troubleshooting procedures.
- Basic scripting or programming knowledge (Python bash SQL).
- Familiarity with cybersecurity basics related to industrial networks.
As a candidate you excel as a team player collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally your exceptional customer-facing abilities include effective communication active listening empathy and the capacity to troubleshoot and resolve issues promptly and professionally.
Required Experience:
IC
Key Skills
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
