Business Systems Lead

About us:
Wifinity was founded in 2007 to solve a problemour armed forces were struggling with reliable connectivity. While living in barracks often in remote locations ordering a landline and booking in an engineer just wasnt an option.

And that problem isnt exclusive to the military either. Students living in University accommodation families visiting holiday resorts or living in shared accommodation and retirement communities.

Conventional home broadband doesnt always work for them.

Wifinity is different. We offer the same benefits as traditional broadband such as super-fast speeds WiFi and secure and private networks but none of the downsides. We even offer Pay As You Go and flexible contracts so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:
The Business Systems Lead will be the technical and operational owner ofWifinityscore SaaS platforms with a primary focus on Salesforce and its associated integrations. This is ahands-on expert-level roleoverseeing a small Business Systems team acting as the SME across CRM workflow automation data flows andcrossplatformintegrations.

The ideal candidate will haveextensive Salesforce experience including delivery of implementation or optimisation projects and strong familiarity with supporting SaaS ecosystems in a scaling organisation. Experience with Atlassian tools and future-readiness for ERP integration will help shape the businesss systems roadmap.

Key areas of focus:

Platform Ownership

• Act as technical owner for SalesforceMarketing CloudAtlassian tools (Jira/Confluence) Stripe integrations and other business-critical SaaS platforms.

• Oversee platform configuration security user management licensing and vendor relationships.

• Optimise SaaS spend by conducting regular license audits and evaluating the ROI of the existing tech stack

• Ensure systems meet operational requirements around reliability availability compliance and security.

2. Salesforce Leadership

• Serve as the companys primary Salesforce SME.

• Own configuration automation (Flows) permissions object design reportingdashboardsand integrations.

• Lead Salesforce enhancement work platform improvements andparticipatein roadmap planning.

• Workacross the businessto streamline business processes using Salesforce.

• Drive user adoption and change management strategies to ensure new features and platforms are effectively used by the business.

• Establish andmaintaina robust Sandbox management and release strategy (CI/CD) to ensure stable deployments

3. Team Leadership & Development

• Line managetwo business systems specialists/administrators.

• Provide technical leadership code/configuration reviews and sign-off for platform changes.

• Build a collaborativehigh performingteamcapability aligned with business goals.

• Mentor team members on career progression technical best practices and declarative development standards.

4. Systems Delivery & Implementation

• Lead delivery of system changes integrations enhancements migrations and optimisation projects.

• Manage or contribute toSalesforce implementation projects including requirements design testing release and documentation.

• Ensure structured change control and quality assurance is embedded across the team.

5. Integration & Data Architecture

• Maintain integration patterns across Salesforce Atlassian Stripe finance systems and operational applications.

• Work with engineering on APIs middleware authentication data synchronisation and monitoring.

• Create andmaintaindata governance frameworks ensuring accuracy and consistency across platforms.

• Act as the Source of Truth architect ensuring data integrity between CRM Billing (Stripe) and Finance (Access) systems

6. Atlassian Platform Management

• Own Jira and Confluence configuration project structures workflows reporting permission models and governance.

• Support engineering product and operations in optimising work management and documentation processes.

• 7. Future ERP Strategy & Preparation

• Lead the technical Discovery Phase for ERP documenting current-state vs. future-state data flows.

• Contribute to explorationselectionand future implementation of an ERP system.

• Ensure architectural alignment between ERPSalesforceand other SaaS platforms.

• Providetechnical guidance on workflows data structures and integration models as ERP discussions mature.

About you:
You will behighly technicalwith the ability tointerface withthe be joining a scale-up business that strives to keep its start-up valuebeing genuinely impactful at work andare able tobe pragmatic when solving business are excellent at working with people and always strive to provide a customer driven are a Translator you can take a complex business problem from a non-technical stakeholder and turn it into a clear scalable technical solution.

Your experience:

• Salesforce Certified Administrator

• Recent hands-on Salesforce implementationexperience in a Senior or Lead capacity

• Experience working with business partners and internal customers toillicit business requirements andachieve shared goals

• Experience managinga small technical team

It would be nice to also have:

• Experience ofthe following SaaS platforms would be desirable:

• SalesforcePlatform App Builder

• Marketing Cloud

• Atlassian/JIRA

• Access Financials

• Stripe

• Exposure to ERP systems and implementation projects

• Experience working alongside software development teams

We offera competitive salary and benefits package which includes an Annual Leave Buy & Sell Scheme in addition to a remote first working environment allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinitywe are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy dignity and respect.

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