Service Improvement Lead
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Job Summary
3 Month Contract With A Local Authority
Role Purpose
To stabilise restore and improve the delivery of Waste Services by taking hands-on operational responsibility. The Service Improvement Lead will work embedded within the team to ensure services run efficiently meet operational standards and deliver expected outcomes.
Key Responsibilities
- Take direct operational responsibility for day-to-day service delivery.
- Identify operational failures bottlenecks and inefficiencies implementing immediate fixes.
- Provide hands-on leadership and support to managers supervisors and staff to improve service delivery.
- Develop and implement workflows processes and operational standards.
- Ensure compliance with council policies statutory requirements and best practice.
- Monitor performance producing regular operational reports and updates for senior management.
- Support task allocation supervision and prioritisation of staff activities.
- Liaise with stakeholders to resolve escalated issues promptly.
Requirements
- Proven experience in turning around underperforming services.
- Strong leadership organisational and problem-solving skills.
- Ability to lead and work alongside operational teams.
- Experience managing staff processes and service delivery.
- Knowledge of relevant statutory requirements and council policies is desirable.
Additional Information
- 37 Hours per Week
- Bi-Weekly Payments
Required Skills:
Previous experience as an estate cleaner General education qualification (desirable) UK driving licence
