Director of Rooms

Lake Geneva, WI - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

DIRECTOR OF ROOMS at Destination Geneva NationalWe are seeking a high-impact Director of Rooms to join our leadership team and drive excellence across our Rooms Division - leading the experience and elevating every stay. This is not just an operations roleits a guest experience leadership position at the heart of a luxury you thrive in a fast-paced upscale setting lead with confidence and bring a passion for service that never turns offthis is your This Role MattersAs Director of Rooms you are the engine behind the guest experience. From arrival to departure your leadership ensures every detail is intentional seamless and will directly oversee:Front OfficeGuest ServicesReservations / PBXHousekeeping & LaundryRetail ShopYoull also step in to support hotel operations in the absence of the General Managermaking this a key managerial presence on Youll OwnLuxury Guest ExperienceSet the tone for a refined high-touch service cultureMaintain a strong visible presenceleading from the floor not behind a deskPersonally oversee VIP arrivals special requests and service recoveryHigh-Energy Operations LeadershipDrive daily operations with urgency precision and accountabilityEnsure rooms are guest-ready at all times with flawless executionAnticipate needs and solve problems before they impact the guestFinancial & Business PerformanceLead budgeting forecasting labor strategy and P&L performanceAlign staffing with demand while maintaining premium service levelsTeam Leadership & DevelopmentInspire coach and elevate department leaders and teamsBuild a culture of pride professionalism and high standardsEnsure consistent training and alignment with luxury service expectationsCross-Department CollaborationPartner closely with Sales Events and Food & BeverageEnsure seamless communication between Front Desk Housekeeping and MaintenanceActively contribute to leadership meetings with strategic insightWhat You BringRequired: Proven hospitality experience (Rooms Division leadership essential)Preferred: Experience in upscale or luxury hospitality environmentsA hands-on leadership style with a strong floor presenceAbility to thrive in a fast-paced high-expectation environmentStrong financial acumen and operational disciplineNon-NegotiablesWeekend availability is required (this is a business-critical leadership role)Must be highly visible engaged and accessible to both guests and teamMust bring professionalism urgency and a solutions-driven mindset every dayLeadership Style We ValueLeads from the front with energy and accountabilityCommunicates clearly confidently and respectfullyTakes ownership and makes sound timely decisionsBuilds strong motivated teams that deliver consistentlyOperates with integrity transparency and high standardsWork EnvironmentFast-paced guest-facing luxury hospitality settingActive role requiring standing walking and constant engagementCombination of operational floor leadership and administrative responsibilitiesFULL-TIME/YEAR-ROUND BENEFITSCompetitive salary and performance-based dental vision short-term disability and life insurance group plans.401KPaid Time OffPay as you earn/daily pay to work in a stunning resort setting with access to recreational and supportive work environment that values creativity and for professional growth within a dynamic hospitality seasonal and year-round staff receive benefits including complimentary golf discounts at our dining facilities and Pro Shop reduced greens fees for your foursome special hotel rates for friends & family monthly associate golf tournaments and more. All staff benefit from the option for pay-as-you-earn with Dayforce is Destination Geneva NationalSpecializing in the golf club lifestyle the privately owned Destination GN hosts 54 holes of signature golf by Palmer Player and Trevino award-winning dining and event venues a lakeside driving range sprawling semi-private Clubhouse with sweeping verandas and sleek on-course executive suites and cottages plus the 146-room Lodge Geneva National. Tee up a career at Southeast Wisconsins premier golf resort and set the stage for celebration. Learn more at : This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the requirements of the job management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies changes in workload rush jobs or technology developments) are an Equal Opportunity Employer (M/F/D/V).

Required Experience:

Director

Required Experience:

Director