Customer Service Representative
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
DUTIES
- Understand UPS service product systems and procedure
- Handle incoming calls for pick up track and trace complaints claims service guarantees price quotation service information export shipments exception and other enquiries in professional manner
- Update the pick up arrangement UPS supply request and tracking follow up.
- Identify and record customer concern or issues
- Recommend solutions to service concerns to management
- And any other duties assigned from time to time
REQUIREMENTS
- Candidates with SPM/STPM must have minimum 1 year call centre experience.
- Candidates with Diploma College degree with experience is highly desirable but not necessary.
- Candidates must have a minimum credit in English in SPM.
- Typing speed at >30 wpm.
- Good command of written and spoken English.
- Candidates must be computer literate.
- Candidates do not mind commuting to work in Bukit Jelutong.
- Candidates are aligned with UPS culture and value proposition.
- Candidate aspires to build at least a short term (3 years) career with UPS.
- Candidates are able to articulate why this job would be a good fit.
- Patient and pleasant personality.
- Good telephone etiquette.
- Problem solving skills.
- Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficien ... View more
