Service Desk Engineer

Netcompany is looking for Service Desk Engineers to work alongside established Cloud Operations and DevOps teams to advance our support capabilities and deliver optimal solutions to our clients. Our Support Desk operates 24/7 using a balanced shift rota designed to maintain excellent customer service while supporting a healthy worklife balance for our employees.

Based in a brand-new purpose-built facility in Leeds city centre you will join a forward-thinking organisation that prioritises your personal development.

We believe that responsibility improves your abilities. Whether you have recently graduated from university or have experience in other IT roles you will get a lot of responsibility from the moment you start at Netcompany. You will be supporting some of the largest most complex and technically innovative programmes and projects for some of the most prestigious organisations in the world.

Experience has shown us that when we trust our employees from day one they develop their personal and professional skills quickly. This provides a steep learning curve but your Operations Manager and your team always have your back so you are never left on your own.

Essential

• Effective communication skills. You will work collaboratively as part of a team in a fast-paced business sector.
• Able to showcase technical ability from either working in a professional IT environment or personal projects and hobbies.
• The enthusiasm to continuously learn. You will need to take the initiative and learn new skills tools and techniques.
• You thrive when troubleshooting and enjoy solving problems.
• Ability to plan organise and accurately report issues and task progress.
• Ability to identify areas for personal development.
• Must be willing to do UK-based travel for projects. 
• Must have the right to work in the UK.
• Must be able to attain a UK Security Clearance

Desirable

• Azure Fundamentals AWS Practitioner or equivalent
• ITIL Foundation or similar
• Relevant IT college or university diploma/qualification

Additional Information :

Netcompany Academy

Through our Netcompany Academy we offer a diverse range of courses seminars and certifications carefully curated to support your development. As you advance in your career the Academy tailors its offerings to enhance your managerial skills deepen your understanding of methodologies hone your leadership abilities and fine-tune your strategic acumen. 

As you progress through the content youll naturally take on more responsibility and network with your peers.

Benefits include

• 25 days holiday
• Private Medical Health care via Vitality
• Pension contribution Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle encompassing restaurants supermarkets travel leisure activities and health and well-being services.
• Access to our Employee Resource Groups our groups represent diverse backgrounds and provide a platform for colleagues to connect learn and support one another.

Company information

Join Netcompany where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024.

At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy emphasizing high agility and promoting flexibility enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europes most accomplished IT companies we have expanded our headcount globally to 7400 employees and have offices in UK Denmark Norway Poland Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process please contact us at .

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Remote Work :

No

Employment Type :

Full-time