Sales Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Sales Support Consultant is a hybrid product and commercial role focused on enhancing aftermarket product performance and improving commercial effectiveness across assigned territories. Working closely with dealers sales teams and internal product groups the role drives customer value supports omni-channel and e-commerce initiatives and delivers insights that enable both nearterm results and longterm regional growth. Coverage Territories/Countries: SEA India Indonesia. 30% Travelling.

Role Definition
Supports achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans.

Qualifications

Bachelors degree in Engineering Business or related field
3 years experience in product commercial or sales support roles
Experience working with dealers and regional stakeholders
Knowledge of aftermarket products and pricing programs
Exposure to ecommerce or omnichannel initiatives preferred

Preferred Certifications

Project Management
Commercial sales or marketing certifications
Ecommerce digital Lean or Six Sigma certifications

Responsibilities

Drive collaboration with product groups sales teams and dealers to deliver customer solutions that optimize product value pricing and profitability.
Identify business plan gaps and proactively capture incremental revenue opportunities through targeted commercial actions.
Manage product and commercial performance across the territory by monitoring demand trends PINS data and customer needs and resolving issues impacting sales or margins.
Expand dealer and customer engagement by identifying growth opportunities and accelerating adoption of products and services.

Skills & Competencies
Customer Focus (Extensive Experience)

Delivers customer solutions that maximize product value and business outcomes.
Builds strong trustbased dealer relationships through consistent execution and engagement.
Anticipates customer needs and proactively drives improvements to exceed expectations.
Uses customer feedback and satisfaction metrics to continuously enhance offerings and service.

Industry Knowledge (Working Knowledge)

Demonstrates solid understanding of industry products trends and regulatory factors.
Applies market and industry insights to support product and commercial decisions.
Understands how the role contributes to overall business and industry performance.

Decision Making & Critical Thinking (Working Knowledge)

Analyzes data and business inputs to support sound commercial and product decisions.
Identifies risks priorities and alternatives to address business challenges effectively.
Applies structured problemsolving approaches to improve outcomes.

Effective Communication (Working Knowledge)

Communicates clearly and effectively with technical commercial and dealer audiences.
Delivers presentations and written communications aligned to business objectives.
Actively listens and adapts messaging to drive alignment and action.

Negotiation (Basic Understanding)

Applies foundational negotiation principles in pricing and commercial discussions.
Builds rapport and trust in internal and external engagements.
Operates within company policies and commercial guidelines.

Relationship Management (Working Knowledge)

Maintains productive relationships with dealers customers and internal stakeholders.
Monitors satisfaction levels and proactively addresses issues impacting performance.
Clearly understands roles responsibilities and expectations in business partnerships.

Business Development (Basic Understanding)

Identifies growth opportunities and potential markets for products and services.
Supports initiatives that expand product penetration and revenue opportunities.
Understands core elements of business development and growth planning.

Value Selling (Basic Understanding)

Articulates product and solution value linking benefits to customer needs.
Supports valuebased selling approaches versus transactional product selling.
Documents and supports proposed customer solutions and business cases.

If you are interested in joining our team please apply using an English version of your CV. We look forward to meeting you!

Bangkok Office:
111 True Digital Park West Unicorn Building 10th floor
Unit 1010-1013 Sukhumvit Road Bangchak Phra Khanong
Bangkok Thailand 10260

About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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