Lead Backbone Product

At JPMorgan Chase Product Managers are responsible for the end-to-end success of one or more products aligned to a product area. They support the vision created by the Product Area Lead by ensuring the solutions under their management are valuable viable and scalable across the enterprise.

We are seeking a Product Manager to join the Enterprise Video and Voice Product Line responsible for the banks global voice communications backbone. This role focuses on enterprise telephony platforms carrier connectivity and voice infrastructure that support critical communication services across JPMorgan Chases global workforce and client interactions.

The role includes managing and evolving products that enable reliable secure and scalable voice services carrier integrations SIP connectivity and telephony infrastructure across a global environment.

Our Voice & Video technologies are leveraged by nearly 300000 employees worldwide to collaborate effectively. As hybrid work continues to evolve we are focused on modernizing the voice platform integrating cloud capabilities and leveraging AI/ML and operational data insights to improve the enterprise communications experience.

As a Product Manager you will be responsible for understanding customer needs and translating them into prioritized items on the product backlog while partnering closely with engineering operations and telephony specialists across multiple regions.

Job Responsibilities

Defines and communicates product vision and strategy aligned with enterprise communications and collaboration goals
Owns products supporting enterprise voice infrastructure and telephony services including carrier connectivity and SIP-based communications
Works closely with engineering teams to deliver scalable voice platform capabilities across global environments
Partners with telecom providers infrastructure teams and internal stakeholders to support carrier integrations and telephony services
Identifies opportunities to modernize voice services through cloud automation and AI-driven insights
Defines and manages product metrics including service reliability voice quality cost efficiency and platform scalability
Creates and maintains the product roadmap service definitions and customer-facing SLAs/SLOs
Prioritizes the product backlog and ensures alignment with platform strategy and business priorities
Leads stakeholder engagement across global technology teams and line-of-business partners
Drives operational excellence and resiliency within mission-critical voice services

Required Qualifications

Strong experience in technology product management within enterprise environments
Experience working with enterprise telephony platforms voice infrastructure or telecom technologies
Knowledge of SIP voice routing carrier connectivity or telephony integrations
Experience working with infrastructure or platform engineering teams supporting mission-critical services
Proven ability to define product roadmaps manage backlogs and deliver enterprise technology solutions
Understanding of software development methodologies (Agile Scrum SDLC)
Strong written and verbal communication skills with the ability to communicate with engineering operations and senior stakeholders
Ability to manage relationships with internal stakeholders and external technology or telecom vendors
Experience writing technical stories and documentation using JIRA/Confluence

Advanced English level

Preferred Qualifications

Experience with enterprise voice platforms ( SBCs contact center technologies etc.)
Experience with cloud telephony or voice services
Familiarity with carrier management and telecom cost structures
Experience working in global distributed technology organizations

Please submit your resume in English