Client Success Partner

What makes Gartner Conferences a GREAT fit for you
When you join Gartner youll be a part of a team that serves thousands of business and technology leaders at global conferences each year. Youll work with curious motivated people have unlimited career development opportunities and learn about the latest in technology and business. If you enjoy challenging yourself connecting with people and pushing the limits of your career Gartner is the place for you.

About this role:
The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

What you will do:

• Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences (logo booth registration product literatures promotional banners)

• Understand the exhibit products and act as trusted advisor during an event cycle to assure best use of each purchased product offering

• Collaborate effectively with the wider conference business: operations content program management and marketing teams to enable the success of clients

• Partner with the Conference Sales Organization to drive satisfaction account retention and growth

• Cultivate and expand existing business relationships through frequent pro-active client interactions to understand clients business industry and mission critical priorities

• Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference onsite and post-conference

• Evaluate and track the client experience at every conference allowing for improved processes and actions

• Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal

• Understand account renewal plans and focus on services that will promote the plan objectives

• Available to receive interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value

What you will need:

• 1-3 years relevant experience in customer facing/client focused positions

• Bachelors degree preferred

• Passionate about service delivery and driven by client success

• Strong business acumen and ability to persuade others

• Ability to quickly identify and assess client needs and objectives

• Ability to receive interpret and react to client requests in a customer focused manner and with a high degree of professionalism

• Highly organized with a strong attention to detail

• Excellent written and verbal communication skills in Japanese including presentation skills at least conversational level English proficiency

• Ability to manage multiple deadlines prioritize and work under pressure

• Ability to work independently and within a team

• Proficiency in the MS Office suite and G-suite

• Willingness to travel 6-8 times per year locally and across APAC (approx. 20-25%)

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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